Customer Host

**Customer Host (Front of House - Reception)**

**Salary**:£21,255

**Location**:Office-based in Burnley

**The Role**

The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

**You will be **
- Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
- Acting as an ambassador for Fedcap in the delivery of customer service and social innovation
- Ensuring that the office environment is safe and inviting allowing our customers to always feel welcomed and comfortable
- Listening, share and act on feedback from customers through purposeful interactions
- Procuring office supplies and stationary
- Managing diaries of training and meetings rooms
- Performing daily office walkthroughs supporting the office in its delivery of Health and Safety
- Building and supporting our customers through an awareness of local opportunities and events
- Taking a proactive approach to engage, interact and support customers where possible.
- Administratiton of Petty Cash and assisting with associated payments.

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**
- Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment
- Excellent communication skills; confident, warm and welcoming.
- The ability to build rapport and work effectively in a, sometimes, challenging environment
- Organisation skills and ability to priorities
- Experience of general office administrative duties
- Experience of appropriate IT systems including Microsoft Office packages and databases

**Key Competencies**:

- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What else can we offer you?**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap

**Additional information**

To learn more about our recruitment process, our Disability Confident Scheme and Access to Work please **click here.**

**Equality, Diversity, and Inclusion**

**Disability confident employer**

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

**Mission**:To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.