IT Support Specialist

**Talk to us about flexible working.**

**Bibby Financial Services** have an exciting opportunity available for an enthusiastic **IT Support Specialist **to join our team. The location of this role can be flexible. You will join us on a **full time, permanent** basis and in return, you will receive a **competitive salary, plus benefits.**

We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

**Why us?**

We’re in the business of relationships. We know real value lies in real people, and it takes a motivated mindset and can-do attitude to belong here. It can be fast-paced and full-on, but we can handle it. We’re a collective of “got your back”, we collaboratetogether, take ownership and deliver for our clients every time. That way, everybody wins. In return, we’re all empowered to get the job done because we’re trusted to get it right. It’s why we were hired in the first place. We want you to make the choicesyou believe in - we’ll believe in them too.

**As our IT Support Specialist, we will reward you and your hard work with**:

- Private healthcare for you and your family
- Company pension scheme
- Wide range of flexible benefits, such as gym membership, technology, or health assessments
- Access to an online wellbeing centre
- Range of discounts from many businesses
- 25 days holiday which increases with service and options to buy or sell more

As our **IT Support Specialist**,you will own the Audio Visual service for all BFS offices. Audio Visual technology will enable greater collaboration no matter where people are located and is fundamental to the way BFS will be working movingforwards. You will also be responsible for proactive/2nd Line on-site IT Support, including provisioning, to UK-based offices.

**Your responsibilities as our IT Support Specialist will be to**:

- Provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place
- Proactively manage the health of the system to ensure it is working when needed
- Own and manage the relationship with the AV Service Provider
- Produce and share best practice advice on AV services for our internal customers
- Own all AV related Service Improvements
- Create and manage all AV related procedures
- Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion
- Visit UK offices (and others as required) to assist with the resolution of IT issues that cannot be resolved remotely
- Periodically visit all UK offices (and others as required) to ensure technology is working
- Manage the end-to-end asset lifecycle (alongside the Hardware & Software Asset Analyst) for all UK offices. To order/collect/rebuild computers and to order other equipment as requested. To assist with the move to the Device as a Service solution
- Provide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs. This covers the technical infrastructure for end-users, advising and assisting in solving problems related to software, hardware and peripherals
- Manage the UK Leased PC and Mobile assets

**What we are looking for in our ideal IT Support Specialist**:

- Excellent customer service skills with the desire to exceed customer expectations
- Excellent communication skills
- Excellent organisation and prioritisation skills
- The ability to establish and maintain effective relationships with customers, colleagues and suppliers
- An excellent telephone manner
- Experience of telephony billing systems
- Strong process and data analysis skills
- Strong Microsoft Office skills, particularly Excel
- Skilled in documenting processes and procedures

There’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work.

If you would like to join us, please click** ‘apply’** today to be considered as our **IT Support Specialist**- we would love to hear from you

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

**No agencies, please.