Collections Advisor

We are recruiting for Collections Advisors to join one of the fastest growing financial services organisations located in the heart of Manchester City Centre. This is an excellent opportunity to join a company who really value their company culture and haveone of the best benefits packages around. You will receive a basic salary of £23,000 - £30,000 (D.O.E) with a 10% annual bonus, along with free breakfast, company events, genuine career progression, plus much more.

You will be working from luxury city centre offices with stunning high-rise views of Manchester, working for one of the top 100 companies voted in 2020 & 2021. They have a 4.8* rating on Trust Pilot due to their amazing service and aftercare. Hybrid workingis available once passed training - up to 3 days a week.

**The package for the Collection Advisor role**:

- Salary between £23,000 - £30,000 DOE
- Manchester City Centre Location with great transport links
- 10% Annual Bonus
- Pension (9% non-contributory)
- Private Healthcare with Family cover
- Death in Service Benefit (Salary x 4)
- Salary Sacrifice Electric Car Scheme via Tusker
- 25 days holiday (plus bank holidays)
- Discretionary Share Options post 12mths service
- Company Maternity Pay
- Full training and development.
- Hybrid working available once completed training - 3 days a week
- Loads of social events

**Duties for Collections Advisor**:

- Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department/function
- Showing empathy to vulnerable customers
- Setting up repayment arrangements
- General administration duties
- Adhering to the rules and guidelines as set out by the company and its regulators
- Adhere to KPI's set by the business

**Skills for the Collections Advisor**:

- We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, or similar.
- Strong customer service skills and the ability to empathise with people
- Experienced working within a regulated background

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