Care Coordinator

2 weeks ago

St Helens, United Kingdom Home Instead Full time

Company Description**
Are you an expert in Care?**
**Are you seeking a role that specialises in support and care of others?**
**Do you want to join a team of forwarding thinking and positive people who put the needs of others first?**

We are seeking a **“Care Specialist”** who truly believes in putting our clients’ needs and desires first. This role is to coordinate and manage every aspect of our clients’ journeys with Home Instead St Helens. You will work closely with our Scheduler, Training Coordinator, CAREGiver Care Coordinator and Directors of the business to ensure the quality of care and support our clients receive is outstanding.

Here at Home Instead St Helens, people are the heart and soul of our business. We value and respect every Client that needs our support, to us it truly is personal. We create bespoke care packages to ensure our clients receive the best care that they desire, that could be a trip to Liverpool Docks, a simple chat over a cup of tea or End of Life support. We are proud to say we are truly the best at what we do and have an outstanding team of caring and professional individuals who make it all possible.

This is a specialist role that focuses on the Clients experience and journey. We are seeking a caring, professional, and driven individual to join our positive and welcoming office team.

Take a look at our website and facebook site for testimonials.
**facebook
- Home Instead St Helens**

Job Description**
Duties;**
- Promote the highest standards of care and service with a focus on person centred care.
- Manage client’s enquiry process.
- Carry out care planning and conduct risk assessments ensuring constant compliance.
- Ensure successful operation of quality control systems and performing quality assurance visits for clients.
- Effectively managing complaints and compliments.
- Liaise effectively and confidently with other health care professionals such as social services, District Nurses and GP’s.
- Work closely with our CAREGiver Care Coordinator to ensure care delivery is outstanding.
- Immerse yourself in to our positive and driven team with constant clear communicate.
- Conduct weekly scheduled On Call duties.
- Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications**
Specifications;**
- At least 1 year Care Coordination experience
- Minimum of NVQ Level 3 or equivalent.
- Excellent computer skills and experience using care planning systems such as People Planner.
- Must be a car driver, have access to your own car and a Full UK Driving Licence.
- Must have excellent time management and planning skills.
- Must be able to work to precise deadlines and work within clear guidelines.
- Team work and clear communication skills are essential.
- Passion, positivity, empathy, and a driven mentality are essential characteristics needed for this position.
- Health and Social care experience is essential.

Additional Information**
Details;**
- £23,000 to £25,000 based on experience and expertise.
- 37.5 hours Monday to Friday
- Flexible working hours and or working from home can be if the needs of the business allow.
- Rota On Call duties

**Benefits**:

- Extensive benefit package.
- Employee Assist Programme available from first day.
- Fantastic wellbeing support package available with free counselling for you and your immediate family.
- Competitive sick pay package.
- Acknowledgement and rewards given for your dedication and achievements of your role.

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