Care Coordinator

2 days ago

St Helens, United Kingdom Quartz Care Full time

Quartz Care is a reputable healthcare organization committed to providing exceptional care services to individuals across Merseyside. We are dedicated to promoting independence, dignity, and well-being for our clients. As a Care Coordinator, you will play a crucial role in ensuring that our team deliver compassionate and person-centered care to enhance the lives of those we serve.

Job Description: As a Care Coordinator at Quartz Care, your primary responsibility will be to ensure that the service is safe and that our clients receive a high standard of care. You will be an integral part of our team, ensuring that our clients receive the highest standard of care tailored to their specific needs.

Hours of work: 8.30am-5pm Monday to Friday. Additionally to this you will be expected to take part in the on call rota which is currently 1 or 2 nights through the week and one weekend in 6. This may increase to cover holidays etc.

Key Responsibilities:
On Call: You would be the first contact to answer phone calls and deal with any enquiries or issues as well as offering staff support, this could include managing complaints, dealing with safeguarding issues, covering staff sickness, providing general support to staff. On the occasion that staff sickness can not be covered by our current care team, you would be expected to deliver hands on care to our clients during office hours or on your on call nights.

Accept Referrals: We provide care and support across St Helens, Knowsley, Liverpool and Sefton. You would be responsible for St Helens and Knowsley. It would be your responsibility to ensure that you can safely accept client referrals.

Onboarding of new Clients: If a new referral has been accepted, you would need to complete a care plan and risk assessment for the new client and ensure that the clients care can be started as quickly as possible safely.

Electronic Call Monitoring: Ensure that all of our staff have logged in and out of their calls safely and completing documentation to standard.

Compliance: Supporting with general business compliance, this could include staff supervision, spot checks, reviews and general admin duties.

Collaborative Approach: Work collaboratively with clients, their families, and the care team, ensuring open and effective communication to meet individual care goals.

Qualifications and Skills:

- Previous experience in a care-related role is essential.
- Empathy, compassion, and the ability to treat clients with dignity and respect.
- Excellent interpersonal and communication skills.
- Effective communicator
- Good computer skills and ability to understand and effectively use our systems
- Full UK driving licence and access to a vehicle

**Benefits**:

- Competitive salary with opportunities for advancement.
- Comprehensive training and development programs.
- A supportive work environment with a friendly team.
- Pension scheme.
- Wellbeing programme
- Opportunities for overtime and additional shifts.

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Gym membership
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St. Helens: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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