Account Administrator

**Company Description**:
The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

**Position Overview**:
We are currently recruiting for an Account Administrator to join our Global Sales Support Team, based at our Head Office in South Shields. The role will provide administration support to the Global Sales Support Key Accounts Team who’s goal it is to manage customer order books and ensure on time delivery of their orders as well as providing world class customer service in line with business objectives and the Barbour values.

**Main Duties and Responsibilities**:

- Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPI’s)
- Provide customer order book reports
- Coordinate deliveries to customers via our global warehouses
- Order cancellations are kept up to date and details recorded
- Process forward orders within the ordering timetable & ensure they are accurate
- Complete order line re-dates and rephasing of orders depending on delivery dates of product
- Control the return of goods by issuing a returns number up to the agreed limit
- Develop positive relationships and contribute to a positive environment
- Develop commercial awareness of our product ranges, customer base & global markets
- Plan workload in accordance with department priorities, complete tasks within the required timescale
- Provide direct sales support to Sales Management as required.
- Assist with general administration activities as designated by the Key Accounts team & Department Managers

**Skills and Experience**:

- Excellent communication skills to build strong relationships both internally and externally
- Pro-active planning / time management skills to enable effective prioritisation of workload
- Able to make appropriate decisions using own initiative
- Ability to contribute to a harmonious team environment
- Enthusiastic, positive persona with an approachable manner
- Confident to express views within team activities
- Demonstrate willingness to listen
- Ability to work under pressure, within closely managed deadlines
- Able to quickly identify solutions to overcome difficulties
- Effective Administration skills including Microsoft packages

**Benefits**:

- Discretionary Company bonus scheme
- Staff Discount
- Staff Shop
- Healthcare Cash Plan
- 25 days holiday as standard increasing with length of service plus bank holidays
- Access to training and development activities to support your career development
- Free onsite parking
- Subsidised canteen
- Operate hybrid & flexible working
- 4pm finish on a Friday
- Wellbeing support