Practice Receptionist

**Springfields Medical Centre**

**MEDICAL RECEPTIONIST JOB DESCRIPTION**

**JOB TITLE**: Medical Receptionist

**REPORTS TO**: Reception Supervisor

**Job Summary**

To receive, direct and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner. To provide administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively. To represent and promote Springfields Medical Centre in a professional capacity.

**Main Responsibilities**:
**Reception/enquiries/appointments**
- Provide an effective, efficient and friendly reception service to patients and visitors in accordance with Practice protocols.
- Make appointments and deal with all general enquiries both in person and on the telephone.
- Book, amend and cancel appointments on the day and for future dates.
- Book and process requests from home visits as appropriate.
- Take and process messages, requests and tasks to and from patients by telephone and in person.
- Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed as necessary.
- Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc.
- Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection.
- Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same.
- Give out test results on Patients request

**Administrative**
- Assist the clinical staff and management with any administrative tasks deemed appropriate, including chronic disease recalls.
- Enter patient information on to the computer as required.
- Fax and photocopy as required.

**Other Tasks**
- General office administrative tasks e.g. photocopying.
- Keeping workplace tidy and clutter free.
- Tea and coffee making.
- Carry out adhoc administrative duties
- Maintain the integrity of building security.
- Open up the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning.
- Undertake any additional tasks appropriate to the post as requested by the Partners, Practice or other Managers.

**Person Specification**

**COMPETENCIES AND EXPERIENCE**

**ESSENTIAL**

**DESIRABLE**

**Competencies**:
Customer service

X

Teamwork

X

Effective communications

X

IT skills

X

Ability to work under pressure and to time constraints

X

Ability to use own initiative

X

**Experience**:
Experience within a GP surgery

X

Experience of GP clinical systems preferably SystmOne

X

Experience in a customer facing role

X

**Supplementary Information**

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers to the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- All staff are required to maintain complete confidentiality as a condition of employment. Any breach of this requirement will lead to disciplinary action.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.

All staff must be aware of the responsibilities placed on them under the Health & Safety at Work Act and 1992 EC Directive on Working with Visual Display Screen Equipment.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises