Receptionist

**New Home, New Team, New Opportunity; New Care**

Our stunning new home Grappenhall Manor Care Centre is a purpose-built 70 bed care facility and is situated in Warrington, Cheshire. The home which is due to open around April‘23 will provide the highest standards of safety, comfort and care to residents who have a variety of care needs. We offer residential, nursing and dementia care. We invest in the latest technology, and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion, they have a full induction and ongoing training from our in house trainers in conjunction with the New Care Academy. New Care has had no agency staff use for over 2 years as we employ a permanent staff team to ensure continuity of care to residents from staff that know them and that residents know and trust. Across New Care all of our staff are paid above national living wage.

We are seeking to appoint two friendly and organised **Receptionist's **to join our team. We require an efficient receptionist service ensuring that residents, guests and all visitors to the home are treated courteously and efficiently at all times. This is a permanent part time contract of 26.25 hours, 3 days one week, 4 the following with alternate weekend working. Shift times are 0900-1700 with a competitive hourly rate of £10.50

**Role Responsibilities**:

- Provision of an inviting and welcoming reception service to visitors, ensuring security is maintained at all times, including the maintenance of the visitors signing in records.
- Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
- Provide a receptionist service including answering telephone calls, dealing with enquiries and transferring calls to the appropriate department or person.
- To provide support to the Home Administrator as and when required.

**Skills and experience required**:

- A welcoming and approachable attitude is essential.
- A well organised approach, maintaining a tidy environment and a helpful attitude are essential.
- The ability to build positive relationships with residents, relatives, staff and other visitors to the home is essential.
- Good time management skills are essential.
- Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.

**The Benefits**

Opportunities to progress through our career paths into more senior and management roles
- Bank holiday enhancements
- 5.6 weeks annual leave per annum
- Paid DBS
- Uniform provided
- Paid training
- Refer a friend referral scheme
- Excellent induction programme for new starters
- A rewarding career with lots of opportunities to progress within the company
- Ongoing support and training for nationally recognised qualifications
- A competitive rate of pay
- Cycle to work scheme
- Wellbeing programmes
- Recognition awards - employee of the month and golden tickets
- Ongoing career development
- Travel plan - walk or ride a bike and get a free meal that day
- Christmas Bonuses
- Pension scheme
- HASTEE - access to your money as you earn (pay advance)

**About New Care**

The care philosophy of New Care aims to ensure all residents maintain the highest level of independence and achieve their full potential whatever that may be - physical, intellectual, emotional or social. We believe this philosophy can be achieved by providing professional, person
- centred care, nurturing each resident individually exploring and understanding their needs. The health, well-being and happiness of our residents is always our number one priority.

New Care, as part of the McGoff group have been designing, building and operating care homes for over 10 years. Each New Care home is purpose built and expertly designed with the needs of our residents in mind. Internally the design is luxurious yet comfortable and practical.

The company ethos ‘To celebrate the wonder of people’ relates to all those who are part of the New Care family, residents, their family and friends, staff members and professional visitors. Ultimately we want residents to live their lives to the fullest and to be proud of their home and feel happy to invite their family and friends to visit.