Part Time Administration Assistant

Due to the continued growth and success of the business and having recently successfully recruited into this team, we now require a Part Time Administration Assistant within the Mortgage Underwriting department working within the wider Operations Team based at our offices in Fleet. We can offer a range of part time working hours between 16 to 30 hours a week split over part or full days with flexible start and finish times. Should you wish to increase your hours in the future we can also accommodate this with a full time working week being Mon to Fri 9am to 5pm. We can offer a salary of up to £25k pro rata plus annual bonus, with excellent benefits and career progression if desired. You will receive 25 day's holiday pro rata, non-contributory pension, private healthcare, life assurance and income protection along with a discretionary annual bonus.

The Administration Assistant (Underwriting Assistant) will support our customers and external third parties with a range of administrative tasks. You will carry out general administration support in the Underwriting team and provide a professional, efficient and high standard of customer service to customers, intermediaries, valuers and solicitors acting in a compliant manner at all times in line with regulatory guidelines.

The role will involve:

- Work to agreed objectives, services standards and deliverables
- Print mortgage offers / revised mortgage offers, collating and packing for posting
- Manually input valuation report data onto mortgage origination system
- Add reinspection reports to case files in mortgage origination system
- Manage external relationship with Greens Printing Company to always ensure sufficient stock levels of underwriting literature and ensure this is documented in line with process
- Chase Post Valuation Query responses and booking updates
- Complete and review Limited Company Searches
- Manage document allocation for portfolio customers
- Provide telephone support answering overflow calls during busy times and to cover absence
- Contribute suggestions for improvements to processes to enhance service and efficiency
- Take responsibility for your own learning and development
- Adhere to internal/external compliance, credit review and audit requirements
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
- Develop positive working relationships with colleagues
- All other associated duties and responsibilities and carry out any tasks as required by management

To be successful for the Administration Assistant position you will ideally have some previous experience relating to the financial services or property sector or you may have proven more general customer support and administration experience and be interested in a role within the mortgage sector. You should be PC literate with a good knowledge of Microsoft Office products and excellent communication skills.

In return we can offer part time working hours of between 16 to 30 hours with WFH options once trained and the opportunity to work for a professional, well established and successful company offering 25 days hol pro rata plus a full benefits package, annual bonus and some home working once fully trained.

Please submit your CV asap for immediate consideration.

**Job Types**: Part-time, Permanent
Part-time hours: 16-30 per week

**Salary**: £11.75-£13.00 per hour

**Benefits**:

- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Fleet, Hampshire: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: 34031/173

Flextime