Customer Support Administrator

Branch/Department:
Customer Support
- Savings & Mortgages
- Location:
Cobalt Office
- Contract Type:
Permanent
- Salary:
£18,405
- Vacancy Working Pattern:
Monday to Friday 9-5
- Hours per week:
35

Our promise is to be ‘The Helpful People' - it's at the heart of everything we do. We're here for our customers for life, focusing on what matters to them whether they're setting up a new mortgage or saving for something special.

Our Customer Support Administrators play a vital role in delivering this promise through the efficient and accurate processing of customer mortgage and savings requests.

**What will I be doing?**

As a Customer Support Administrator you'll help our customers by processing changes to their mortgage or savings accounts. Tasks are varied and could include ISA transfers, maturity instructions, redemption statements and product transfers. You'll also open new accounts, process name and address changes and update passbooks for customers who are unable to get into a branch or transact online.

It's a fast paced environment and the team process a high volume of queries which can come directly from customers, the branch network or the contact centre. You'll need to complete tasks in line with agreed SLA's and the ability to adapt to changing priorities is key.

We'll give you the training, coaching and support to be successful in the role. Your career doesn't have to end there, life at Leeds Building Society can be both stretching and rewarding with opportunities to further develop in the role you love and to look wider at alternate opportunities, so you can build a long and successful career with us.

**Do you have what it takes to be a Customer Support Administrator?**
- Customer service and administration experience with a drive to achieve good customer outcomes.
- Excellent attention to detail and high personal and professional standards.
- Professional telephone manner.
- Ability to adapt to changing priorities and work to deadlines within set service standards.
- Excellent organisation and communication skills
- Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9 or equivalent)
- Previous experience working with Microsoft Office or in-house computer packages.
- Previous Financial Services experience (desirable)

**Why is Leeds Building Society a great place to work?**

We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home.

We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a ‘one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We support our colleagues with the environment, tools and training they need to excel in their careers.

We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do.

**Want to join the team?**
- Click “Please Apply” below.
- Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us._