Facilities Administrator

**Key Responsibilities**

The post-holder is responsible for the following key deliverables and accountabilities:

- Assisting with the management of compliance systems and paperwork - maintain compliance testing and maintenance databases and filing systems. Liaising with key colleagues, commission routine cyclical inspections
- Monitoring key estate processes issue log, compliance tracker, machine and vehicle maintenance
- Setting up new suppliers and procuring goods and services ensuring value for money and undertaking necessary due diligence
- Assisting out of hours call out support on a rota basis
- Raising purchase orders
- Supporting the facilities administration team, including apprentices and volunteers
- Update and digitalise departmental forms for facilities
- Assistance coordinating contractors, tenants and internal departments with regular planned and any unplanned maintenance
- Liaising with tenants ensuring they receive excellent customer service - including regular communications, co-ordinating maintenance and compliance testing
- Generate and create regular reports against agreed KPI’s
- Maintain an electronic and paper filing system
- Organising and scheduling meetings
- Developing and maintain service help desk for the estate
- Assist colleagues whenever necessary
- General clerical tasks

**Person Specification**

Essential:

- Minimum of 5 GCSEs at grade C or above (or equivalent) including Maths and English
- NVQ Level 3 Business Admin
- Minimum 3 years admin experience
- Experience of working as part of a team
- Experience of maintaining compliance systems and maintenance databases
- Excellent communication skills
- Good organisation skills
- Ability to follow procedures / instruction accurately
- Excellent customer relations skills
- Excellent attention to detail
- IT skills - Microsoft packages, especially Excel and Outlook, experience of using property management systems
- The ability to build and maintain strong relationships internally and externally
- Be professional and hard working with an enthusiastic approach to learning
- Maintain confidentiality and demonstrate professional integrity at all times
- Be a positive team player
- Highly motivated and flexible

Desirable:

- NVQ Level 4 Business Admin
- Previous experience in a property administration role within a varied estate with visitor attractions
- Interest in the Arts and Heritage sector
- Contractor management experience, raising purchase orders, due diligence checks
- Understanding of property-based compliance standards
- Reporting against KPI’s
- Asbestos Management - updating asbestos register
- Basic construction knowledge
- Volunteer and apprentice management.
- Experience of working with tenants
- Ability to read and understand floorplans and specifications

**The Auckland Project focus**

The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.

Our visitor destination and community development programme broadly fits into three areas:

- The **social environment**: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive
- The **natural environment**: we protect, sustain and enhance the world around us
- The **built environment**: we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.

By working with us, you are helping to ensure the town’s future is as magnificent and vibrant as its past.

**How to Apply**

**Closing date**:3rd October 2025 at 12 noon**

**Job Types**: Full-time, Permanent

Pay: £14,722.00-£23,809.00 per year

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Bishop Auckland DL14 7JF: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Administration: 3 years (required)

Work Location: In person