Customer Care Advisor

1 week ago


High Wycombe, United Kingdom Mint Velvet Full time

Customer Care Advisor
Due to continued expansion, Mint Velvet are looking for people who are passionate about delivering an excellent customer experience to our loyal MV customers.
Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpassed customer expectations. This is a fast
TO JOIN OUR VIBRANT AND FAST-GROWING BUSINESS AS A CUSTOMER CARE ADVISOR
- You must have proven experience working in a customer
- facing role, whether that be office-based or face-to-face experience
- You will have a confident and comfortable telephone manner and demonstrate excellent communication skills
- written & verbal
- You must be confident working in a fast-paced environment
- You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail
- You consistently role model our Mint Velvet brand values: ‘Entrepreneurial Spirit', ‘Passion & Drive', ‘Courage & Resilience', ‘Collaborative' and ‘With Soul'
YOUR RESPONSIBILITIES WILL INCLUDE:

- Delivering exceptional customer care at all times
- Ensuring that a bespoke and personal service is provided to every customer to meet their needs
- Responding to customer queries within our agreed response time
- Building relationships with customers and using initiative when dealing with queries
- Liaising with the warehouse team and couriers to resolve any order issues
- Working closely with stores and other head office departments
YOU'LL BE REWARDED WITH:

- Competitive starting salary and great career prospects in a fast paced and growing business
- Generous holiday allowance
- Day off on your birthday
- Company-funded private health insurance
- Discretionary bonus scheme
- 50% staff discount
- Sample sales
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role


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