Customer Experience Advisor

6 days ago

High Wycombe, United Kingdom Citygate Automotive Full time

**Customer Experience Advisor/Bookings Advisor**

Customer Communications Centre, Citygate VW - High Wycombe

Permanent

**Role overview**

We are looking for a Bookings Advisor to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of Customer Service.

**Key responsibilities**

Your key responsibilities as a Customer Experience Advisor will be:

- Answering inbound telephone calls promptly.
- Qualifying customer requirements.
- Accurately recording customers details onto our internal database.
- Dealing with a variety of service and technical queries.
- Liaising with our Service and Parts teams to ensure customer satisfaction.
- Making outbound calls to fill the Service Workshop diaries.

**What’s in it for you?**

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

- Access to our in-house training academy for everyone
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

**About You**

As a Customer Experience Advisor, you will ideally have the following skills and attributes:

- Excellent communication skills and a good telephone manner.
- Great computer skills and the ability to multi-task.
- High levels of commitment to providing the best customer care.
- A positive and friendly attitude in the work environment.
- An exceptional work ethic.

**Why Citygate**

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Customer Advisor

    1 hour ago

    High Wycombe, United Kingdom Vanta Staffing Full time

    Permanent - High Wycombe, Buckinghamshire - Posted 3 hours ago - Up to £23000 per annum + parking GBP / Year **Duties of the Customer Advisor**: - Complaint management - Explain in clear detail the service provided - Calling customers and checking details are updated - Dealing with all customer needs and updating them - Joining in all with team meetings -...

  • Customer Advisor

    2 hours ago

    High Wycombe, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Flooring and Tiling** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q High Wycombe** We believe anyone can improve their...

  • Customer Care Advisor

    1 week ago

    High Wycombe, United Kingdom Mint Velvet Full time

    Customer Care Advisor Due to continued expansion, Mint Velvet are looking for people who are passionate about delivering an excellent customer experience to our loyal MV customers. Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpassed customer expectations. This is a fast TO JOIN OUR VIBRANT...

  • Customer Relations Advisor

    2 days ago

    High Wycombe, United Kingdom Citygate Automotive Full time

    **Customer Relations Advisor** Customer Communications Centre, Citygate VW High Wycombe Permanent **Role overview** We are looking for a Customer Relations Advisor, to ensure that all customers are greeted over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal...

  • Customer Service Advisor

    1 week ago

    High Wycombe, United Kingdom Vanta Staffing Limited Full time

    Customer Service AdvisorMonday - Friday8am - 5pm (40 hours)GBP30k per annumPermanent role Vanta Staffing High Wycombe are looking for a Customer Service Advisor to work for our local well-established, nationwide client. You will be highly motivated with a proactive approach to your work whilst providing excellent customer service. The main responsibilities...

  • Customer Service Advisor

    2 days ago

    High Wycombe, United Kingdom FULL CIRCLE SERVICES Full time

    High Wycombe's largest Independent Bosch car service centre is looking for a service advisor **Responsibilities of the Service Advisor**: - To meet & greet service customers, & clarify their Service, MOT and/or repair requirements - To manage our customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels...

  • Customer Support Advisor

    1 week ago

    High Wycombe, United Kingdom Elite Employee Full time

    We are currently recruiting for 2 x Customer Service / Support Advisors for our key client. **Job Types**: Full-time, Permanent **Salary**: £26,000.00 per year **Benefits**: - Company pension Schedule: - 8 hour shift **Experience**: - customer support/service: 1 year (required) Reference ID: CSA223792

  • Customer Service Advisor

    2 weeks ago

    High Wycombe, United Kingdom The ICM Group Full time

    _Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...

  • Customer Experience Representative

    6 days ago

    High Wycombe, United Kingdom Instron Full time

    Working closely with the other members of the service administration team you will be responsible for ensuring our customers have the best ownership experience possible. Primary focus will be on the commercial as setout below. **Commercial** - As part of the Customer support team for the UK, take primary responsibility for supporting and growing the...

  • Customer Service Advisor

    4 days ago

    High Wycombe, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **(Up to £29,500 pa)** 45 hours per week Location: (High Wycombe HP11) **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...