Hotel Receptionist/ General Assistant
24 hours ago
We have a fantastic opportunity for a talented individual to join our Front Office department as a Receptionist/ General assistant. Within this role you will need to achieve our financial and customer satisfaction goals. You will be part of a challenging department in achieving high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel. Key aspects to the role are as follows:
- To ensure 100% guest satisfaction at all times
- To lead in efficient, prompt and trouble free customer service
- To work as a team to achieving departments and hotel targets
- To act as an ambassador for the hotel
- To ensuring that guests’ expectations are constantly met & exceeded.
- Welcome guests to the hotel.
- Respond to customer requests for information about the hotel and its surroundings.
- Handle and co-ordinate difficult situations effectively.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Security of any reports of theft
- Be fully conversant with hotel’s credit policy.
- Serve guests at the Bar
**THE PERSON** We are looking for an individual who wants to take the lead in their future career within Hospitality, who has the qualities to encourage and empower themselves and the hotel team to take ownership and to participate in decisions that affect them and the business. The right person must be a team player who can motivate the team to go beyond the guest expectations and who is able to take and give direction in order to achieve great success within their future at the Edinburgh Thistle Hotel. Having a “Yes I Can “Approach to working life is essential for this position. The main requirements for the role are:
- Previous experience in a similar position preferred
- Previous experience of using Microsoft Office and Excel is advantageous
- Experience in a front of house position within a hotel
- An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience.
**Job Types**: Full-time, Permanent
**Salary**: From £10.50 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
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