Customer Service Advisor

1 week ago

Leeds, United Kingdom Cordant Contact Centre Full time

Temp role Type: Finance
Temp hourly rate/annual salary: £10.69hr per hour
Client Location: NHS SBS Leeds
End Date/Duration: 6MONTHS
Mon to Fri 9am-5pm
Job Title: P2P Team Member
Address: Phoenix House, Topcliffe Lane, WAKEFIELD WF3 1WE
Vetting - Credit check and DBS, 3 years references
Who we are
A UK leading provider of business services to the NHS, which include Finance & Accounting, Procurement and Employment Services. We currently work with 100% of the NHS Commissioning organisations and over a third of NHS Trusts, providing a high level of governanceand accountability for around £100 billion of NHS spend annually. We also provide a full range of solutions for NHS Provider organisations, ensuring cost improvements and efficiency savings, as well as improved data management and reporting.
The P2P team provides a full accounts payable service to clients from invoice capture right through to payment. Our colleagues working in this modern environment provide a customer-focused, outcome-measured service.
Role Overview
As a P2P Team Member you will be part of a fast paced, results driven accounts payable team.
You will be responsible for processing invoices on behalf of our clients in line with standard operating procedures. Processing will include tasks such as invoice verification, purchase order matching, holds management and exception handling. You will workcollaboratively with other P2P Team Members to ensure optimal service delivery is maintained and targets are met. The role will require an element of cross P2P team working in order to maximise efficiency and continually improve the P2P model in the future.
Key Responsibilities
To act as a point of contact for clients in order to resolve internal/external and queries.
To provide support to the manager/team/other teams as required.
To comply with regulatory requirements where applicable.
Keep your own knowledge of procedures up to date.
Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
Ensure that agreed timescales are adhered to.
Essential Skills
Data Input/Validation experience
Attention to detail - High accuracy level
Computer Literate
Managing own workload
Deadline focused
Desirable Skills
Purchase order matching
Accounts payable exposure

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