Admin Assistant

2 weeks ago

Romford, United Kingdom Rosetta Full time

Morland Apartments are recruiting for an admin assistant. This is a fantastic opportunity for the chosen individual to help manage luxury, high end serviced accommodation.

**Position **Overview**
- Assisting and reporting to the operations manager
- Liaising with guests and suppliers
- Learning and using the PMS (Property management system)
- Maximise Guest Satisfaction
- Process all guest check-ins by confirming reservations, assigning room, and issuing keys.
- Process all check-outs including resolving any late and disputed charges
- Coordinate with Housekeeping to track readiness of rooms for check-in and ensure cleanliness standards are maintained at all times
- Arranging/monitoring maintenance team
- Ensure the building is maintained and tidy to high standards
- Assisting with the management of various sites
- Liaising and booking site contractors
- Organising and paying bills
- Managing stock control and inventory checks.
- Perform other adhoc tasks as required or requested

**Position Requirements**
- Minimum 1 year relevant customer service / guest relations experience
- Confidence and ability to communicate both in written and verbal forms.
- Approachable and professional
- **MUST** be a motivated individual looking to help grow the business and to progress alongside it
- Initiative - we want a team member who can think on their feet, approaches problem-solving creatively, and actively looks to improve the way we do things as a company.
- Good reporting skills, attention to detail, filing and organisation of key documents.
- Excellent time management
- Excellent telephone manner and interpersonal skills
- Fast learner of new systems and processes
- Pro-active work ethic

**Hours of work**
- 9:30am to 5:30pm (1 hour lunch) with flexibility to work additional hours if necessary.
- 5 days a week, Monday to Friday, weekend work will be required on a flexible and as and when basis.
- Immediate start

**Position Remuneration**
- A competitive salary
- Amazing opportunity to develop
- 21 day holiday + bank holidays
- Developing business and focusing on new business interests.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Monday to Friday

Application question(s):

- Do you hold a full UK Driving Licence?

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