Prs Officer

**Annual salary of £28,000 (FTE)**: - ** Fixed term role, 12 months**: - ** Full-time (35 hours), part-time and flexible working patterns available**: - ** Liverpool city centre office base, hybrid working, travel is required** **Proposed Interview Date**:W/C 3rd February 2025 **The role** As a Property Officer (PRS), within the Residential Management team, you will provide a quality, helpful, responsive and value for money service to all Private Rental Sector (PRS) residents. As first point of contact for our private tenants you will be there to respond to all queries and maintenance and repair issues. Travel is required for tenancy inspections. You will be expected to drive exceptional levels of customer service to make Redwing a landlord of choice. You will recognise that this is an inherently mobile customer base, and understand that providing them with an efficient, quality, and hassle-free service is central to retaining existing business, building our reputation, and attracting new customers. **The right fit** - You will have the courage and curiosity to take considered risks as well as the thoroughness to make informed decisions. - You can deal with challenges and setbacks whilst adapting to changing requirements. - You’re self-motivated to set high standards and embrace new challenges. - NAEA/ARLA/NFOPP Qualification. - Experience working in a sales environment. - Excellent communication and interpersonal skills both written and verbally with people at all levels. - You must be able to demonstrate empathy when dealing with and resolving dispute situations. - ** A full UK driving license with access to your own vehicle is essential.** **Who we are** We are more than just estate agents, we are Redwing. We help customers to buy, rent, sell and manage properties across Liverpool, Merseyside and the North West. We're a boutique property agency with specialist teams in sales and lettings, shared ownership, marketing, property management and asset management. Redwing is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. **Next steps** **What we offer** Redwing really is a great place to work - and you don’t have to just take our word for it We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: - A range of flexible working options. - 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays. - 6 additional days for volunteering - Up to 9% Employers Contribution to the Pension Scheme (match funded). - £250 annual ‘Live and Learn’ allowance to spend on learning any new skill. - Enhanced maternity, paternity and adoption pay schemes. - Employee Assistance Programme and health and wellbeing initiatives - A wide variety of exciting learning and development opportunities. - Interest free loans to assist with the purchase of computer equipment and travel season tickets. - Monthly staff lottery scheme. **_ "We regenerate places and create opportunities for people"_** INDHP We are more than just estate agents, we are Redwing. We help you to buy, rent, sell and manage the places you love across Liverpool, Merseyside, and the North West. We're a boutique property agency with specialist teams in sales and lettings, marketing, property management and asset management. We offer a range of professional property services, expertly handled by our award-winning teams. PLACEHOLDER