Casual SPA Receptionist

3 days ago

Cardiff, United Kingdom The Celtic Collection Full time

**JOB TITLE**- Casual Spa Receptionist
**DEPARTMENT** - Spa
**CONTRACT TYPE**- Casual
**RATE OF PAY**:

- £7.55 - £12.21 depending on age
**HOURS** - As and when needed
**LOCATION** - Cardiff CF10 1DA
**ID** - REQ5814

**OVERVIEW -**
Join the ‘Greatest story in Hospitality’ by becoming one of our Casual Spa Receptionist ‘Hospitality Heroes’ in our award-winning Spa Team - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

**OUR IDEAL HERO WILL HAVE -**
- Secretarial/administrative qualifications or experience of more than two years
- Experience in Microsoft Office, Outlook
- Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

**IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL -**
- Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
- Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
- Have a full and up-to-date knowledge of the Resort facilities, services, and events
- Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
- Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
- Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

**GROW WITH US -**
As a Celtic Collection employee, you will be able to say
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

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