New Claims Handler

1 week ago

Blackburn, United Kingdom AWH Solicitors Full time

AWH Solicitors are a Top 200 law firm that is proudly providing award winning legal services to clients nationwide.

As a highly skilled team of solicitors we specialise in different fields of law, including: family law, personal injury, industrial disease, housing disrepair, wills & probate, criminal defence, mental health and conveyancing.

We are looking for a confident individual to join our New Claims team that would be able to provide quality and speedy services to our clients and get the opportunity to work alongside our solicitors across all internal departments.

This role would ideally fit somebody with prior receptionist experience and / or customer service based employments.

**Purpose**

The New Claims Handler provides a timely follow up service upon the receipt of new enquiries as they come into the business. This involves the inputting of information received in relation to any new enquiry onto the computerised case management system. In addition the post holder will be required to contact the client and any associated third parties in order to both gather information and instruct further actions. The aim is to deliver a service that demonstrates excellent customer service skills to enable the business to meet its ambitious targets.

**Education, Experience and Skills Required**
- Core: GCSE Maths and English at Grade C or above (or equivalent qualification)
- Excellent customer service skills
- Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
- Good organisation skills
- Excellent telephone manner
- Good fact finding ability
- Work well as part of a Team
- Have an eye for attention to details
- Develop and maintain excellent relationships; internal and external.
- Prior experience in a receptionist role and / or customer service based role would be ideal.

**What you would get in return**
- Medicash Cash Plan
- Cycle to Work Scheme
- 24 Days Holiday (pro-rated to reflect your hours) + Bank Holidays
- Birthday Day Off
- Flexible Working Schedules
- and MORE

**Job Type**: Part-time

**Salary**: £6,999.00-£7,600.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexitime

Schedule:

- Monday to Friday

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