Salesforce Manager

6 days ago


Edinburgh, United Kingdom Deerfoot IT Resources Ltd Full time

Salesforce Manager - up to £75k +15% bonus
Retail client
Key Skills:
*Proven background in managing Salesforce platforms, development, upgrades and releases.
*Salesforce technical accreditation
*Experience in providing services to agreed SLA's and OLA's.
*Managing third party service providers.
*Experience with managing service in an ITIL environment.
*Excellent interpersonal and communication skills.
*Prior experience writing and testing business requirements and functional specifications.
*Extensive experience of building and driving a Service Improvement plans.
Key responsibilities
*Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organisation.
*Ensure that appropriate environments and processes are in place to enable all development and testing to be carried out without impacting live.
*Manage end-to-end release process and all changes to Retail Salesforce in line with the change policy.
*Ensure that developed solutions are robustly tested before being deployed in compliance with Test strategy and change policies.
*Build a culture of continuous improvement, including improvements to software development methods, improvements to the delivery speed and quality and improving team skills and learning.
*Lead the Retail Salesforce team to ensure it contributes to the company achieving its goals.

**Salary**: Up to £75k + 15% bonus
Benefits: Bonus, pension, ongoing support and training.
Deerfoot is acting as an Employment Agency in relation to this vacancy.



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