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Salesforce Administrator

2 weeks ago

Edinburgh, United Kingdom Trustpilot Full time

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust

**Job Summary**:
**Key Responsibilities**:

- **Salesforce Administration**:

- Manage Salesforce users, profiles, roles, permissions, and security settings to ensure proper access and data integrity.
- Perform mass uploads, updates, and data management tasks within
- Salesforce.
- Regularly review and maintain security settings, sharing rules, and security levels to safeguard sensitive data.
- **User Management & Support**:

- Create, maintain, and optimise user profiles, permission sets, roles, and groups.
- Grant, remove, and manage user licences based on organisational needs.
- Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction.
- **System Enhancements & Automation**:

- Develop and maintain automated business processes using Salesforce tools such as Flow.
- Perform testing of system enhancements in a sandbox environment to ensure stability and functionality before production release.
- Continuously evaluate and implement new Salesforce features and best practices to improve the system.
- Deploy Salesforce changes via CI/CD
- **Collaboration & Communication**:

- Proactively collaborate with Trustpilot teams to gather feedback and identify opportunities for process improvement.
- Document system configurations, processes, and procedures for future reference and training purposes.
- Build strong relationships with colleagues across departments to understand their Salesforce needs and provide tailored solutions.
- **Data Integrity & Security**:

- Ensure data integrity by performing regular audits and maintaining high standards of data quality.
- Assist with regular security reviews of profiles and permission sets to mitigate potential risks.
- **Reporting & Documentation**:

- Develop and maintain reports, dashboards, and workflows to support business processes and decision-making.
- Keep detailed documentation of system configurations, customizations, and processes for ongoing reference and knowledge sharing.
- **Continuous Learning & Development**:

- Stay up-to-date on Salesforce Sales Cloud, Service Cloud, and other relevant tools and integrations.
- Engage in continuous learning to stay informed about the latest Salesforce features and industry best practices.

**Competencies**:

- **Driving Results**: Self-motivated, capable of estimating timelines accurately, and delivering work at a steady pace to meet deadlines.
- **Domain Expertise**: In-depth knowledge of Salesforce administration and an awareness of industry trends.
- **Problem Solving**: Strong debugging skills, capable of breaking down complex problems, and developing long-term solutions.
- **Communication**: Ability to write clear documentation, collaborate well with team members, and receive feedback constructively.

**Qualifications**:

- Proven experience as a Salesforce Administrator with proficiency in Salesforce Sales Cloud and Service Cloud.
- Salesforce Administrator certified
- Strong understanding of Salesforce administration, including user management, security settings, and data management.
- Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams.
- Experience with Salesforce DevOps Center is a plus.

**What's in it for you?**
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortg