Ict Team Leader
4 days ago
This valuable post is responsible for the day-to-day running of the busy ICT Service Desk Team. The team (currently 3 members) is the first point of contact for all internal ICT related enquiries e.g., resolving ICT faults, requests and advice regarding software, hardware and telephony. The team take pride in their friendly and helpful attitude and are always keen to learn new skillsets to improve their responses.
The Service Desk Team Leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement. We are seeking someone who can nurture and develop the team, but is also able to resolve disputes, be a point of escalation and be accountable for overall performance.
The role includes:
- Developing and maintaining ICT processes and workflows
- Providing ad hoc ICT training to internal staff
- Performance managing the service desk team
- Ensuring SLAs are met
- Responding to service calls where appropriate
- Knowledge of O365, Exchange and Microsoft Teams
- Experience of managing a team
- Excellent inter-personal skills
- Experience of customer-facing environments
- Self-motivation and a keenness to provide a proactive quality level of service
- Good general ICT skills
We are currently operating a hybrid-working environment - the postholder will be required to physically attend our Ipswich-based office at least one day a week.
**_DBS clearance is required for this role_**_._
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.
Please download the Job Description and Person Specification to find out more about this role: Job description and Person specification
The selection process will be an interview. Interviews will be held on the 9th September.
The assessment interview process will be carried out remotely via Skype for Business, Microsoft Teams or in person.
**Salary**: £30,095.00-£31,895.00 per year
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