Administrator

**Administrator (VN3559)**:
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**Business Area: Administration**:
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**Vacancy Base: County Hall**
**Pegs Lane**

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**County: Hertfordshire**

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**Contract Type: Permanent**

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**Hours: 40**

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**Ringway is a market leader in the Highways Term Maintenance Industry, responsible for looking after over 50,000 kms of the UK’s highways network. We take pride in offering a dedicated, flexible approach which supports our clients, underpinned by the recruitment, development and retention of a locally based workforce. We want you to grow your career in a way that suits you, whether that is making the best of your skills in a role you enjoy, or developing new skills as you progress with our company.**

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**Activities of the team/department that this role will operate in;**

**The Ringway Customer Services Team receive and answer customer queries about the highway maintenance service in Hertfordshire. These queries come in from County Members, MPs and Members of the Public. The Team log, prioritise and pass on the enquiries to the best place person in the Ringway Team to answer them. They may in certain cases answer queries without input from others if all the information is available.**

**The Team work very closely with Hertfordshire's Customer Services Team.**

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**Purpose of the role and your responsibilities;**

**The key role requirements are**:

- **Assist in maintenance of Customer contact spreadsheet.**:

- **Reply to Customer queries where information is available.**:

- **Direct queries, when necessary, to suitable Colleagues and Managers for response.**:

- **Liaise with colleagues and Managers to meet timescales.**:

- **Assist Colleagues and Managers to compose suitable responses to Customers.**:

- **Assist external colleagues, particularly, Customer Service Centre in obtaining information.**:

- **To actively foster a positive staff morale.**

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**Formal qualifications required;**

**A good level of formal education (A level standard) with a particular focus on English as you will be writing and editing customer responses**

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**Skills required;**

**Familiarity with Confirm and Lagan would be beneficial (training provided)**

**Proficient in the use of Excel, Word and Outlook.**

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**Experience required;**

**Experience in a customer facing role handling complaints is essential but other skills include**:

- **Experience of working with Customer, public, professional and politicians**:

- **Effective communication including the presentation of technical information to non-technical Customers**:

- **Proven ability to handle difficult Customers**

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**Knowledge;**

**Knowledge of the Highway Maintenance sector is desirable but not essential**

**Experience in a customer facing role handling complaints is essential**

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**Personal qualities;**

**Enthusiasm, team player**

**Flexible in terms of hours worked and attitude**

**Good telephone manner**

**Time Management**

**Organisational skills**

**Accuracy/attention to detail**

**Ability to work with mínimal supervision**

**Demonstrated initiative**

**Ability to work to deadlines**

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**Awarded Investors in People Silver, a member of the 5% Club and recognised as an Investor in Diversity. Providing opportunity and growth for all our employees is the bedrock of our business, ensuring a safe, happy and productive workforce.**

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**We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.**

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**Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles.