Administration Assistant

2 weeks ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group**, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Employee Benefits**:

- **Annual salary review**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Option to buy & sell 5 holidays per year**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Employee discount scheme**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**

**Key Responsibilities**
- To identify and resolve client account ledger balances in accordance with the SRA Accounts rules.
- To ensure completed case files are closed correctly in line with Group procedures.
- Identify, submit and process write off requests when required.
- Identify, calculate and return genuine overpayments to third parties.
- Cash collection of funds post settlement from Third Party Insurers.
- Follow the Department procedures and processes along with Company policies at all time.
- Assist other team members in achieving their Key Responsibilities; and report issues, problems and compliance breaches in a timely manner to the appropriate level of management.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

**Measures of Success**
- Cleared ledger balance targets
- File closure targets
- Minimising write offs and balances
- Case durations
- No instances of policy and procedure breaches

**Person Specification**
- Excellent Numeracy skills
- Strong attention to detail
- Good Organisational skills and methodical approach
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: One location

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