Customer Services Adviser

**Full Time position**

**Permanent Contract**

**Location: Linen Green, Dungannon, BT71 7HB (office based)**

**Insert Days and Hours as appropriate: Monday - Friday 9am-5pm including 1 hour lunch break, (No Weekends)**

An exciting opportunity has now arisen within the Dungannon & Cookstown Agency.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

An exiting opportunity has now arisen within the Dungannon and Cookstown Agency

**About the role**:
As an NFU Mutual Customer Support Adviser you’ll be the backbone of the team in our Dungannon office where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Adviser you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customer’s needs.

As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations. You will also Identify and initiate cross-selling opportunities and activities to new and existing customers & obtain customer appointments for our Financial Advisor - all whilst building long-lasting customer relationships**.**

We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.

Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

**About you**:
We are looking for a highly organised, self-motivated and enthusiastic individual who is a team player and up for the challenge of being part of a busy team. To join our team, you will:

- Be willing to lean and be enthusiastic.
- Be confident and effective communicator, both written and verbal.
- Be able to problem solve, use own initiative and judgement.
- Be able to manage and prioritise workloads effectively.
- Be flexible adaptable, and open to new ideas.
- Have Strong IT Skills.
- Self-motivated with the ability to act on own initiative.

5 GCSE’S including English and Maths at grade C or above. Please clearly state all individual qualifications on your CV.

Working Knowledge of Microsoft Office Packages

Existing sales experience in an office environment is desirable

**Our commitment to you**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits Including:

- Salary up to £28,000 per annum (depending on experience)
- Company Pension
- On site free car parking
- 22 days annual leave + bank holidays
- Staff uniform
- Comprehensive training and development opportunities
- A supportive and friendly work environment
- Refer a Friend £500 bonus scheme.
- Membership plus card which gives saving of up to 50% to be enjoyed at venues across Northern Ireland
- **Closing date :(Friday 26th September)**

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount

Work Location: In person

Application deadline: 26/09/2025