Employee Relations Case Advisor

At M&G our vision is:
_to become the best loved and most successful savings and investment business _and we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role:
Based within Human Resources and reporting to the UK Employee Relations Lead this role will be one of three ER Case Adviser roles providing support to line managers based in the UK.

Key Responsibilities for this role:

- Under the supervision of the UK Employee Relations Lead provide advice, guidance and coaching to Managers, HR Business Partners and the wider HR community on a wide range of Employee Relations issues including:

- Absence Management
- Disciplinary
- Grievance
- Performance and;
- All other ER matter than may arise
- Actively contribute to the culture within the Employee Relations team of always learning from the cases and matters that arise with a lens of how we can improve colleague experience, whether than be policy and process change, or education and training for line managers
- Contribute to effective partnerships with functions like Core Compliance and Whistleblowing to ensure the seamless transition of investigative activities where required
- Contribute to the development, refresh and implementation of policies and procedures in line with current employment legislation, labour market trends and the Employee Value Proposition M&G is seeking to offer to colleagues
- Provide project support to the Head of Employee Relations and UK Employee Relations Lead on large-scale change programmes as required
- Undertake and/or support designated Employee Relations projects/initiatives as directed by the Head of Employee Relations or Employee Relations Lead

Key Knowledge, Skills & Experience:

- Experience of managing and resolving conflict
- Experience of coaching a broad range of stakeholders on ER matters
- Experience of managing relationships
- Experience of communicating effectively with a broad range of stakeholders
- Experience of recognising employment related risk and demonstrating a track record of appropriate escalation
- Knowledge of employment legislation including ACAS Code of Practices
- Knowledge of both collective and individual consultation processes
- Knowledge of financial services regulatory frameworks and the FCA/PRA Conduct Rules

We live by four behaviours at M&G and we ask all our employees to:

- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things