Service Support Assistant

3 days ago

Cirencester, United Kingdom PublicaGroup Full time

**About The Role**:
Are you an organised and detail-oriented Administrator? Do you enjoy working in a role that supports key public services? If so, we want to hear from you

As a Service Support Assistant, you’ll play a vital role in supporting the Resident Services Group, which includes Housing, Revenues, Benefits, Customer Services, Planning, and Environmental Services. Your work will help ensure these essential services run smoothly for our local community.

**About the role**
**This role manages extensive resources; to enable the delivery of great services to our customers. You will need to be flexible, organised, confidential, hardworking and self-motivated. This role will enable you to contribute positively to the success of the business for the benefit of our customers.

Please note this role is office based, in our Cirencester offices and you will be expected to start at 8:45am.

**You will need**
- Qualifications equivalent to NVQ level 1 or GCSE in Maths and English
- A high level of IT skills
- Past administrative experience
- Natural and engaging style of communication

**Special Conditions**
- Full UK driving licence with access to a vehicle for work purposes
- BPSS
- You will be expected to work reasonable additional hours in line with the needs of the service

For more information about this role please see the Job Description/Person Specification.

**What we can do for you**
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

Watch our new 'What is Publica' video to see why its great to join us

**About Us**:
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

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