Customer Service

2 weeks ago


Maidenhead, United Kingdom Kura Full time

**Job Description - Service Delivery Executive**
**Employment type - **Permanent

**Location - **Maidenhead, Berkshire

**Reporting line - **Head of Service Delivery

**Direct reports - **N/A

**The Role**

This is a fantastic opportunity to play a key role in our Service Delivery team. Using the Kura App, you will be responsible for the day-to-day delivery of our key managed services. These range from transporting passengers to schools, colleges & large corporate customers. Key responsibilies include:

- Monitoring alarms on journeys, identify and fix problems
- Effective and accurate communication with Operators and Customers
- Managing live service issues, considering safety and speed of resolution
- Reviewing and analysing client requirements (including route and vehicle planning), pro-actively making recommendations to improve service delivery including controlling costs
- Producing reports relating to daily service delivery
- Working closely with the Customer Service team to ensure effective resolution to customer complaints and queries
- Use Amazon Quicksight and other software as required to identify areas for service
- Answer phone calls during live service, identifying immediate problems and following them through to resolution
- First line contact for live service calls
- Other duties as may be assigned from time to time.

**The Person**

Essential
- Naturally inquisitive, with a view to preventing problems for customers
- A good level of technical IT experience in the use of PC, tablet, GPS and RFID/NFC products
- A good level of organisation and administration skills and the ability to learn and adapt quickly
- Positive and inspiring to a team when facing challenges
- Excellent communication skills both written and verbal
- Experience working in a customer service/support department

Desirable
- Experience working in a customer first enviroment
- Knowledge or experience in the education industry
- Knowledge or experience of the transport industry
- Experience working within a small and medium-sized entrepreneurial business

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Reference ID: SDE120822



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