Customer Service Representative

We have an exciting opportunity for a Customer Services Representative to join the team at our Maidenhead office. This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers’ satisfaction and 100% compliance with all policies and procedures. Th will contribute to supporting the achievement of the overall commercial operations objectives for the UK.

Your key responsibilities will include, but not limited to:
Customer Services
- Adhere to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
Receiving and processing incoming customers’ orders and queries
- Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
- Be point of contact for external remote sales team with any order/query issues
- Strong collaboration within business operations and customer services team
- Collaborate with Business Operations Sr Manager, with EMEA supply team and EMEA customer services teams

SAP
- Using SAP Sales & Distribution model which will include input of SAP Master Data
- SAP Business Process
- Escalate issues when required to SAP teams and work closely with them to identify root cause of issues and find resolution.
- Develops knowledge in SAP, seek to improve SAP processes to enhance the customer experience.

Financial and Quality compliance
- Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account - delivery of product

Training & compliance

Ensure all SOP and training are up to date in timely manner

To be successful in this role, the jobholder will have:

- GCSE/Diploma or O Level passes in English & Maths as a minimum
- Previous experience in similar role, preferentially in pharmaceutical Industry.
- Excellent organizational skills with strong time management and prioritisation ability
- Able to meet deadlines whilst producing quality output
- Strong team player and to work collaboratively with the broader commercial team
- Working knowledge of SAP
- Advanced Microsoft Office knowledge in Word and Excel
- Effective communication skills with fluent English language

We want Seqirus to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion
at Seqirus.

Do work that matters at Seqirus

Our Benefits

Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits
you can participate in when you join Seqirus.

About Seqirus

Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about Seqirus

We want Seqirus to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion
at Seqirus.

Do work that matters at Seqirus