Governance Service Lead

**Role Profile**

**JOB TITLE: Governance Service Lead**

**HOURS: Full Time (37 Hours)**

**SALARY: £27,000 -£28,500 depending on experience**

**ACCOUNTABLE TO: Head of Urgent & Emergency Care - South Yorkshire**

**REPORTS TO: Clinical Manager of Urgent & Emergency Care - South Yorkshire**

**BASE: Same Day Health Centre, Cavendish Court, South Parade, Doncaster**

**REQUIREMENT**:This post is a leadership and managerial role supporting the Clinical manager and senior team to deliver the system vision for urgent health care in Doncaster and South Yorkshire

Our behaviours should be in line with our values which form part of our Company DNA:
**Key Relationships**:
**Internal stakeholders External Stakeholders**
Local Management Team ICB (Integrated Care Board)
Local Clinical Manager Doncaster and Bassetlaw Teaching Hospital
FCMS Clinical Team across other locations Primary Care Doncaster (PCD)
Operational team in Doncaster Primary Care Networks (PCN’s)
Clinicians RDaSH
All other staff Local GP’s
Yorkshire Ambulance Service

**ROLE PURPOSE**:
Our Urgent & Emergency Care services in Doncaster continue to grow and this new appointment will
Contribute to the efficiency of the business by supporting the clinical manager in governance, providing high quality and professional administration support across the urgent care services in Doncaster. Liaising with staff colleagues across the organisation with regards to governance meetings, audits, incidents and complaints

**Behavioural Characteristics**:
Our key expectations are:
Self-awareness - Living authentically

Adaptability
- Being ready to adjust depending on the situation

Openness - What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit
- Everyday should be an opportunity to act with kindness

Ability to have fun - Taking the role seriously, whilst being yourself

We are a dynamic organisation, committed to sustaining our organisational longevity and doing the very best for the people that we serve (both patients and staff). This means not accepting the status quo and questioning whether we can do things differently and better at every opportunity.

Ideally you will already have a knowledge of healthcare systems and services alongside the ability to lead and implement projects with enthusiasm, maintain effective working relationships both internally and externally via well
- honed relationship management skills and be able to maintain a calm and balanced outlook whilst under pressure.

**Key duties**:
The recording of complaints and incidents alongside the management of these to ensure any lessons learnt are disseminated to all members of the team.

Ensure that ‘lessons learned’ from complaints, SUI’s etc are maintained to a high standard, developing systems to ensure that services run smoothly, by having well planned and organised administrative systems and processes in place. Lessons learned to be shared widely across the organisation.

Provide a comprehensive administrative and organised support to the Clinical

Manager

To be the central point of contact and maintain relationships across the service, ensuring the development and maintenance of efficient and effective complaints procedures

Lead on designated meetings where the information may be complex and sensitive, taking, and transcribing minutes.

Ensure all confidential correspondence, reports and other documentation are produced to a high standard and delivered when expected

Manage meetings across the business unit, face to face and virtual ensuring all meetings are serviced efficiently and effectively within agreed timeframes. Including but not limited to the high quality, accurate and timely production of. o Meeting invites and collating apologies o Provide assurance for task and audits responsible for o Coordinate the collection and distribution of information o Accurate and timely production of minutes o Updating action logs o Keeping distribution and contact lists up to date

Develop and implement local administrative policies and procedures, suggesting changes to improve the business unit protocols

Provide processes and procedures to ensure task can be carried out in your absence.

Work with other governance staff from across the organisation.

**GENERAL**:
Be credible at all times whilst upholding our values

To organise own daily workload and prioritise accordingly

To be highly organised with an eye for detail when dealing with complex work schedules and arrangements

Participate in holiday/sickness cover where agreed with the clinical manager

Comply with FCMs policies and procedures applicable to this post
Adhere to Health and Safety policies and be mindful of the welfare of other people, following safe working practices
Undertake any other ad-hoc duties as required and agreed with the Clinical Manager.

**PERSON SPECIFICATION**

**ESSENTIAL**

Knowledge of a range of business and administrative procedur