Service Desk Officer

4 days ago

AshtonUnderLyne, United Kingdom Pennine Care NHS Foundation Trust Full time

Job Summary

The Service Desk Officer is responsible for receiving and managing tickets from the Service Desk Operators and carry out remote fix’s to user issues, and for helping the Service desk operators when needed and training in area of expertise

This is a new merged team that ultimately aims to be the 1st line support and basic user/system set ups both desktop and system request, however it is acknowledged that initially the potholder will have knowledge of desktop support OR system support.

Over time, with training the postholder will acquire knowledge to offer all 1st line support to the user.

Please note, there are two vacancies available.

Main Task& Overview of Responsibilities
- part 1
- Ensure all incidents and service requests are recorded accurately, categorised, prioritised and progress managed on the Service Desk system
- Investigate enquiries and queries from staff and provide assistance and advice as
- Ensure all calls not resolved at first point of contact are passed on to the relevant team for resolution, in a manner according to their
- Progress follow up calls on behalf of customers, escalating where service level targets have been breached or unacceptable delays have been
- Ensure all follow up contacts to the Service Desk regarding logged incidents are accurately updated within the Service desk
- Ensure calls within the Service Desk area of responsibility are updated and signed off once the customer has confirmed the call has been resolved

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

In order to see the detail of the job description, please refer to the attached job description and person specification.

  • Service Desk Technician

    1 week ago

    Ashton-under-Lyne, United Kingdom Devonshire Appointments Full time

    **Position: IT Business Applications & Hardware Technician** **Based: IT Department - Ashton, Manchester** **Working hours: Full time, Monday-Friday** **Location: Ashton (with some occasional travel as per business requirements)** **Contract: Perm** About the company A leading provider of business services and workplace solutions - direct to end users...

  • Probation Services Officer

    1 week ago

    Ashton-under-Lyne, Tameside, United Kingdom HM Prison and Probation Service Full time £26,475 - £31,650 per year

    General InformationSalary£26,475 - £31,650Working PatternFull TimeVacancy ApproachExternalLocationAshton-under-Lyne, Atherton, Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, WiganRegionGreater ManchesterClosing Date10-Nov-2025Business UnitAGY - NOMS AgencyPost TypePermanentCivil Service GradeOtherNumber of jobs available1Reserve List12...

  • Service Desk Officer

    2 weeks ago

    Ashton-Under-Lyne, United Kingdom Pennine Care NHS FT Full time

    To view the details job description and main responsibilities, please see the attached job description and person specification.

  • Front of House Customer Service Assistant

    4 days ago

    Ashton-Under-Lyne, United Kingdom Age UK Tameside Full time

    To provide an efficient and professional front of house service, to staff, customers, clients, and visitors to the Age UK Tameside Centre based in Ashton-under-Lyne. To maintain a caller enquiry log. To distribute incoming post, parcels and outgoing post including the use of a franking machine. To provide a navigation service to callers to ensure they get...

  • Front of House Customer Service Assistant

    2 days ago

    Ashton-Under-Lyne, United Kingdom Age UK Tameside Full time

    To maintain a caller enquiry log. To distribute incoming post, parcels and outgoing post including the use of a franking machine. To provide a navigation service to callers to ensure they get to the right services at the right time. To book people into services and activities and keep a record of these bookings. To upkeep displays in the centre reception...

  • Receptionist

    6 days ago

    Ashton-Under-Lyne, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 280370**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Senior Probation Officers

    2 weeks ago

    Ashton-Under-Lyne, United Kingdom HM Prison & Probation Service Full time

    **General Information**: - Salary - £44,100 - £46,000 - Working Pattern - Full Time - Vacancy Approach - External - Location - Ashton-under-Lyne, Atherton, Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Wigan - Region - Greater Manchester - Closing Date - 11-Mar-2025 - Business Unit - PDU Salford (2021) - Post Type - Permanent - Civil...

  • Access and Counselling Admin Support

    1 week ago

    Ashton-Under-Lyne, United Kingdom Tameside Oldham & Glossop Mind Full time

    In your role as access team counselling admin worker you will be responsible for the client facing, service delivery aspects of TOG Mind’s Access Team. You will appropriately support and triage clients from across our diverse communities to access mental health and community services via the reception/front desk function at our Oldham and Ashton offices....

  • Production Operator

    2 weeks ago

    Ashton-Under-Lyne, United Kingdom Service Graphics Full time

    Service Graphics are looking for a full time Print Production Operative to join our branch in Ashton under Lyne. This role is office based. The purpose of the role is to support the full production department ensuring Service Graphics delivers excellence to clients in line with the Company values and behaviours. Fostering and contributing to a positive...

  • Office Junior

    1 week ago

    Ashton-Under-Lyne, United Kingdom Printerbase Ltd Full time

    Launching 20 years ago, Printerbase was founded by printer expert Peter Knight with a vision to deliver unprecedented customer service. We’re highly customer focused and have an outstanding team determined to deliver the best experience possible. We’ve now built up extremely close relationships as an authorised reseller to some of the best printer...