Event Enquiries Coordinator

2 weeks ago

Wetherby, United Kingdom EPH Creative Full time

**EPH Creative** is a unique business, as are our products, services and people. Our vision is to be the UKs leading partner for professional event design décor, through our diverse event rental ranges and bespoke build services.

We pride ourselves in producing real-world moments of WOW, crafting magical experiences that spread joy and leave lasting impressions. After 20 successful years we continue to transform the creative and themed events industry. With high profile national and international brands amongst our key clients, we consistently deliver exceptional quality in a way that's both innovative and fun.

Working with us is a one-of-a-kind experience. We value our vibrant culture and carefully select individuals who share our passion and pride for making every event extraordinary.

To provide support to our expanding Enquiries team, we are now on the lookout for an Event Sales Enquiries Coordinator who will be responsible for assessing and qualifying incoming leads, identifying potential opportunities and assigning the enquiry to the appropriate sales people.

**Key Responsibilities**:

- Conduct research to gather relevant information about potential leads, including company background and key decision-makers.
- Analyse lead data to determine the customers’ needs and ensure that they fit it with the company’s products and services and that we have all relevant information.
- Evaluate lead enquiry information based on predefined criteria such as budget, location, prop requirement and timeline.
- Ensuring that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain and up-to date database.
- Collaborator with the Sales Team to ensure smooth transition of the qualified leads to the appropriate Sales representatives.
- Provide daily reports for the Sales Team Manager.
- Stay up to date with new products/services and pricing/payment options.
- Answering and making telephone calls, dealing with customer enquiries, or directing to relevant departments.
- Liaising with different departments to assist with customer queries.
- Always ensuring highest level of customer satisfaction.
- Any other reasonable tasks as required

**To be successful in the role, you’ll need**:

- Enthusiastic, commercial and positive outlook
- Events industry knowledge or experience an advantage
- Experience with lead qualification or enquiry processing
- Excellent communication skills, both verbal and written
- A passion for the events industry and a desire to create extraordinary experiences.
- A proactive and collaborative mindset and a ‘make it happen attitude’
- Ability to engage with clients and colleagues and build quick relationships
- High standard of organisation and time management
- High level of attention to detail and problem-solving skills
- High level of IT literacy, with proficiency in Microsoft Office Suite
- Experience with CRM systems (desirable)
- Enthusiastic and positive approach to work

If selected to move forward, you will have a short ‘getting to know you’ call with one of the Careers team, followed by an in person interview and a skills assessment.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 76695

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