Team Leader Export

**Customs Support Group** is Europe's number 1 neutral and leading service provider in 'digital customs'. With our innovative approach, we develop and offer smart, fast, and efficient digital customs solutions. We are committed to an unparalleled customer experience with our end-to-end services for both carriers and direct-end customers, based on our brand promise “Take the load off your mind”. With 70+ strategic locations in 11 countries and a dedicated team of 1.200+ professionals, we provide our customers end-to-end customs solutions that optimize trade performance, operational efficiency, and risk management. We are an international organization that respects diversity, equality, and individuality. At Customs Support Group, you will find an environment that encourages responsibility, learning, and having an impact. We are a frontrunner in the digital transformation of a challenging and complex industry. We grow and evolve at a fast pace through the combination of remarkable people and innovative end-to-end customs solutions. Together we are on a mission to become the world’s leading customs service provider. Working at Customs Support means being part of a great adventure. We are growing and looking for people who want to grow with us. We offer a challenging career opportunity in an international environment, with an excellent salary and attractive fringe benefits. **_ From our CEO_** - “ What I like the most about our company is the direct lines of communication. There is room for anyone’s opinion, everybody can contribute, and there is always room for improvement."_ - Frank Weermeijer - CEO Customs Support Group_ In the UK we have a growing team of 100+ people spread out over our offices in Felixstowe, Dover, Paisley, and Nottingham. We have an adaptable team so that we can be responsible for finding the right solution for our clients. We work with accuracy, confidence, and integrity to ensure that our expertise and conscientiousness runs through everything that we do. Currently, we are looking for a **Team Leader Export.** In this challenging role as Team Leader Export, you will lead the individual and collective performance of your Export team. You are responsible for ensuring the service levels that have been agreed upon with the customers in a timely and efficient manner. When needed you review, improve and implement work procedures. You manage and also work in daily operations, coach your team members and play a big role in the further improvements of our operations and service to our customers. In this role, you will report to the Operations Manager. **Your tasks and responsibilities include**: - To lead the team by example and ensure all Company policies and processes are being adhered to - Responsible for issuing and dividing the daily tasks to the team - Effectively manage own time, workload, and resources - Mentoring and cross-training in conjunction with Export Management team - Reviewing work prior to it being processed to ensure the highest quality at all times - Assist with monthly reporting to management - Take over queries and issues to assist the team to achieve their targets - Maintaining rota for out-of-hours cover - Carrying out effective 1-2-1 meetings and appraisals with the team - Prepare, check and export documentation according to Customs regulations, laws, and/or procedures - Stay abreast of changes in import and/or export laws - Request or compile necessary export documentation, such as Customs invoices, Certificates of Origin, and cargo-control documents - Advise customers on export restrictions, tariff systems, insurance requirements, or other Customs-related matters - Confer with officials in various agencies to facilitate clearance of goods through Customs - Update and maintain shipment tracking databases - Maintain relationships with shipping lines and freight forwarders to expedite clearing of cargo - Acting as broker in Customs negotiations to guide the freight efficiently through complex procedures - Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies - You have a solid background as a Customs specialist that likely includes; - Export Customs brokerage - Customs compliance - General freight forwarding role - Use and understanding of port-linked inventory systems - You have experience as a team leader and/or you have line management experience - You recognize yourself in the following description; - Team player - able to organize self and others - Strong communicator with coaching capabilities - Proactive and confident - Accurate and considered work - compliance is key - Creative thinker and problem solver - Flexible in approach and happy to work shifts, including evenings and weekends - Fluent in the English language, proficiency in other languages is very welcome.