Receptionist (Part Time)

**Company Description**

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have an exciting opportunity for two truly customer-focused individuals to join our Front Office team at our Head Office in Milton Park, Oxfordshire

We are looking for two part-time Receptionists on a permanent basis, each to work 30 hours per week.

Each Receptionist will work a daily 6-hour shift Monday through Friday. One role will cover 7:30am to 1:30pm, and the other role will cover 1pm to 7pm.

This role is fully office based, and you must have the right to work in the UK.

**What you will be doing**:
**Reception**

- Greet visitors in a friendly and professional manner.
- Be the point of contact for information.
- Assist with large office events/meetings, for example with room set-up or guiding attendees to where they need to go.
- Assist with meeting room reservations.
- Sign for courier mail and deliveries received at the Reception Desk.
- Answer calls and redirect as appropriate.
- Continually build knowledge of Taylor & Francis and the wider Informa business to help provide good customer service.

**Administration**

- Personal diary management and planning, holidays, expenses, and sickness.
- Document filing when and as needed.
- Archive recording / administration.
- Development/learning and progression within position.
- Produce access control passes for new starters, and as needed replace passes for existing colleagues.
- Code invoices for taxi services booked through reception.
- Assist line manager with correspondence, reports, and data collection when needed.

**Qualifications**
- Prior experience in a front of house or administrative role is preferred.
- Excellent telephone manner and the confidence to approach people in a variety of different situations.
- The ability to stay professional, friendly and be the key point of contact for internal and external customers.
- Flexibility in role and ability to take on a range of tasks which may seem unrelated to position.
- Diplomatic in handling sensitive information and managing outcomes.
- Strong organisational skills.
- Professional manner.
- Good investigative skills to support role and initiative to resolve issues at hand.
- Ability to anticipate problems or issues in advance and make contingencies to avoid difficult situations.
- Strong literacy skills relevant to role.
- Resourcefulness in setting up new systems and processes to assist work and team.
- Proficiency with Outlook would be desirable.

**Additional Information**
**Location**: This role is based in our Milton Park, Oxfordshire office 5 days a week. Free on site parking is available.

**What we offer in return**:

- An excellent work/life balance with a fantastic, flexible working culture
- 25 days annual leave (pro rata'd for part time hours) plus a day off for your birthday
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Company funded single cover private medical insurance
- Employee assistance programme - offering 24/7 well-being support
- Share Match - Plan that matches every share purchased with two free shares.
- Pension scheme
- Life assurance, plus optical and medical care

**Being Yourself at Taylor & Francis**

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

I_f you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised po