Complaints Handler

2 weeks ago

London, United Kingdom Blue Insurance Limited Full time

In October 2018, Blue Insurance officially became part of the Cover-More Group. Cover-More Group is a global specialist and integrated travel insurance, medical assistance, and employee assistance provider with operations across five continents.

Cover-More became part of Zurich Insurance Group emerging as the third largest travel insurance provider in the world.

Founded in October 2003, Blue Insurance is an online insurance business, providing online Travel, Car Hire Excess, Motor Breakdown, Gadget, Pet, Bicycle and Wedding insurance. Since 2003 we have grown from a niche travel insurance provider with a team of into an award winning, Deloitte Best Managed Company.

**A bit About You**:

- You will have a minimum 2 years’ experience handling customer service queries for a financial service provider, insurance sector preferred
- You will have an APA qualification (Personal General Insurance essential)
- You will ideally have a CIP qualification
**A bit about the Job**:

- You will be dealing with customer complaints; both verbal and written
- You will ensure that customer complaints are accurately recorded and dealt with in accordance with the relevant complaints’ procedure
- You will ensure a thorough investigation is carried out for all formal complaints and an independent review complete
- You will draft complaint final response correspondence
- You will be dealing with errors and breaches
- You will ensure that errors/breaches are accurately recorded and dealt with in accordance with the relevant error/breach procedure
- You will complete analysis on complaints and errors to identify trends
- You will escalate issues/trends/re-occurring complaints/errors to the CX & Retention Manager
**Why pick us?**
- Competitive salary (DOE)
- Company Pension
- 25 days holiday
- Employee reward and recognition scheme
- Life Insurance
- Employee Assistance Programme
- Family friendly and work-life balance
- Fitness reimbursement scheme
- Volunteering leave
- Paid parental leave
- Online learning and training opportunities
- Professional membership
- Staff Referral Bonus
- Work anniversaries leave
**We respect that you’re you and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we’ve got you**

**Salary**: From £28,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programmes
Schedule:

- Monday to Friday
Application question(s):

- Do you have customer complaints experience?
- What is your salary expectation?
- When are you available to start?
**Experience**:

- customer service: 3 years (preferred)

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