Business Support Officer

**Job Description**:
Job Title: Business Support Officer
Location: Harrow Council, Forward Drive, Harrow, Middlesex, UK, HA3 8NT
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary

**Overview of a Business Support Officer**
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Business Support Officer to join an expanding team. The role of Business Support Officer has a competitive pay rate of up to £14.21 per hour to £16.57 per hour. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays).

**The Main Purpose of a Business Support Officer**:

- Taking shorthand and audio dictation if appropriate.- Undertaking a range of financial processes including handling cash, petty cash and cheques, raising orders, invoices and journals on SAP or any other financial system i.e. HOST etc, providing statistical/budget information, in accordance with the Council's financial regulations- To assist in gathering monitoring information on Service Level Agreements and KPIs relating to the team, developing and maintaining spreadsheets, as required- To record sickness absence returns, annual leave and process claims forms such as expenses, overtime and weekly timesheets etc. as required- To contribute to service planning and delivery across the team- To actively participate in Directorate, Corporate and inter Directorate meetings as appropriate and agreed in conjunction with the Business Support Service Team Leader and Business Support Hub Manager- To be responsible for organising service specific meetings and events as required, booking venues, catering and equipment, liaising with and inviting relevant service users, external colleagues, agencies and practitioners, preparing agendas, associated paperwork and promotional materials etc- To develop and maintain effective working relationships with- To be the first point of contact on projects and be responsible for providing accurate information when required.- To be responsible for the monitoring and reporting of expenditure on SAP ensuring all transaction including raising purchase orders, paying invoices are processed and recorded appropriately under the appropriate budgets and that committed and actual expenditure is reconciled as appropriate.- Analysing and reporting on performance data in relation to Service Level Agreements and Key Performance Indicators as and when required.- To take responsibility for the reporting of Health & Safety issues affecting the Directorate as appropriate.- To take responsibility for opening and closing premises if appropriate.- Investigate and provide satisfactory solution in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager- To represent the service, as required, on relevant projects and undertake more in-depth research/analysis work on behalf of the Team Leader**About you, the successful will have**:

- Experience of monitoring budgets, carrying out financial processes and providing financial data and reports- Ability to investigate and respond effectively to minor customer complaints, judging appropriately when to escalate an issue to the line manager- Ability to understand key business priorities, strategies and policies in order to give appropriate advice and information to customers- Ability to lift and handle stationery supplies, and to access and move files above head height and at ground level, as required- Proven track record in working in a Business Support Team providing specialist support to practitioners and managers.**About us**
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.