Guest Services Assistant

2 weeks ago

Glenrothes, United Kingdom Holiday Inn Express Glenrothes Full time

**Guest Services Assistant - Reception**:
**Reception - Holiday Inn Express Glenrothes**:
**Contract**:Part time**
**Salary**:minimum wage***:
On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars.

Guests can enjoy fly fishing on nearby Loch Leven, golfing on one of the championship golf courses in nearby St Andrews, Carnoustie and Gleneagles or a visit to the stately, historical Balgeddie & Balbirnie Houses in Glenrothes. One of Fife's premier conference venues, Rothes Halls is also nearby.

We are seeking for Guest Services Assistant who will deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

This will include lone working and serving Alcohol,Working pattern will be 3 x 8 hour shifts over 7 days and extra shifts will be available at certain times.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options.
In addition, on offer:

- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts.
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
Holiday Inn Express Glenrothes is a unique and vibrant hotel set in Glenrothes,
At this hotel the team are very passionate, enthusiastic, and very energetic The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all

**Role in our Family**:
As a Guest Service Assistant, key to your role:

- Maintains knowledge of departmental standards and procedures
- Performs check in, Check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservations
- Prepares all required information for a well handled group check in and check out
- Daily based cashier check of all open balances, especially city ledgers
- Maintains cashier float and ensures accurate daily report of all money received
- Handles the correct billing of guest expenses
- Stays informed about all modifications to accounting policies and procedures
- Responsibility for the correct message handling
- Daily check of all departures, informing guests about the late check out costs and procedures

limited cleaning of reception and public areas

**What Happens Next**:

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