Guest Service Assistant
4 days ago
Housekeeping - Holiday Inn Express Glenrothes
Contract: Part time Salary: 12.21 Per Hour
On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars.
Guests can enjoy fly fishing on nearby Loch Leven, golfing on one of the championship golf courses in nearby St Andrews, Carnoustie and Gleneagles or a visit to the stately, historical Balgeddie & Balbirnie Houses in Glenrothes. One of Fife's premier conference venues, Rothes Halls is also nearby.
Job DescriptionWe are looking for a Guest Services Assistant to support and complete the day to day tasks of the housekeeping departmental operations.
The hours are 18 Hours per week with any 3 from 7 days
You will be approachable and friendly people person with the willingness support and maintain a close relationship to guests throughout their stay.
This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the guests are always met.
What We OfferWe want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options. In addition, on offer:
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
The team strive to work together and ensure the guests who stay with us have an enjoyable stay.
The team are passionate and go above and beyond to ensure each guest enjoys there stay beginning, middle and end, and would return for more stays with us in the future.
- To clean guest rooms, corridors and public areas in a timely manner.
- To follow all Health and Safety procedures and COSHH guidelines.
- Assist with breakfast service if required.
- Adhere to Food Safety and Hygiene practises followed.
- Deal with any guest queries in a polite and friendly manner
- To clearly communicate with other departments to ensure minimal impact on resident service.
This is not an exhaustive list but gives an insight to what is involved.
What Happens NextDoes the Guest Services Assistant role suit your skillset? Apply now, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Holiday Inn Express Glenrothes
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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