Technical Assistant

The purpose of this varied role is to assist the Technical Team with all aspects of Technical Support, including audio over IP systems design, research & development of new technologies, technical documentation along with training of internal and external staff.

Additional functions within the role are of a more varied nature, including assisting with Product Development, continually seeking ways to improve workflows for each department of the Live Production team. They will also help in the creation of internal policy documents including work instructions, project specific technical documents.

The role requires the incumbent to work flexibly, in a developing environment. In addition, the role may be required to assist, or cover for, other roles within the operation for which full training / support will be given.

**KEY RESPONSIBILITIES & DUTIES**

Function of role
- Effectively manage own workloads to ensure all activities are managed to conclusion, undertaking a broad range of activities relating to the role, while maintaining a good working relationship with all key business areas.
- Responsible for investigating and diagnosing basic network, hardware and software problems; and carrying out routine configuration, development and installation of technical solutions, if necessary, liaising with third party support and equipment vendors.
- Supporting internal operations, providing technical support for the Live Production Event team. Writing, producing and delivering training on new hardware and software. Configuring new equipment to work seamlessly across the UK group.
- Maintaining hardware where necessary.
- Work with the rest of the technical team to standardize the UK group in terms of technical equipment and deployment.
- Work with external production teams to work out technical solutions to large scale events.
- Identify improvements to performance and processes through Continuous Improvement and working with managers.
- Assist in the design of products and be able to critique constructively.
- Produce electrical power schematics for touring productions, along with relevant supporting documents.
- Assist in the procurement of new equipment and build relationships with vendors.
- Assist in design and calculations of electrical systems used in hire stock, including earth loop impedance, voltage drop, current capacity and disconnection times.

Customer and Relationship Management
- Adhere to Solotech service standards.
- Handle all communication in accordance with Solotech core standards of behavior.
- Liaise with 3rd Parties to provide support or handle queries.

Financial Management
- Identify ways to improve cost effectiveness and where appropriate, generate income.

**SKILLS & EXPERIENCE**

Essential to have a good understanding of:

- Live Events Industry
- Audio Protocols
- Networking
- Temporary Power Installations
- Best Working Practices Within the Industry
- Windows
- Macintosh OS X
- Microsoft Office 365

Advantageous, but not essential to have knowledge of:

- Product design
- L’Acoustics
- d&b
- Martin Audio
- Vectorworks

Key Skills
- Strong problem solving and analytical ability.
- Strong communication skills.
- A friendly and willing personality to provide a high level of service to all staff within the company.
- Hands on experience of installing network-based hardware and software.
- Good organisational skills.
- Good time management.
- Flexible and adaptable with the ability to multitask and remain calm under pressure.

**QUALIFICATIONS**

Educational
- Educated to A level or equivalent.

Professional
- At least 2 years of experience working in a similar role

Work Permit Requirement
- Right to work and remain in the UK
- Full clean UK driving license
- #ind3_

**Salary**: £20,000.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Work authorisation:

- United Kingdom (required)