Sales Support Administrator

**SalesSupport Administrator**

**Are you a n experiencedSales Support Administrator, who’s looking to work in a fast paced, Innovative, global, market leading company?**

Here at Innovative Technology we have an excellent opportunity for a **Sales Support Administrator**.

In return, this role is offering a highly-competitive basic salary, flexible working, pension, private healthcare and much more.

**Our Opportunity**

In the role of **Sales Support Administrator**, you will contribute in delivering effective and efficient operations of the UK Sales Support and ITL Americas Sales Support departments, through providing excellent customer service in a timelymanner.

You will have opportunity to proactively contribute to how we can develop our systems and undertake analysis on customer activity using Syspro and Qlikview.

**Overview of your responsibilities**:

- Processing orders, quotations and pro-forma invoices
- Creating and sending freight documentation, including commercial invoices, certificates of origin, COO, EAD, ATR, etc.
- Track orders to ensure customer satisfaction levels are maintained. Chase delayed shipments with Production (UK and China) and freight forwarders
- Coordination of direct shipments from supplier to customer
- Ensuring a full knowledge of products in order to maximise on sales
- Liaise with Sales Directors regarding month end figures, monitoring monthly sales orders and creating reports as required
- Completion of month end for the Sales Support Team
- Maintenance of the shipment log/proofs of export needed for VAT records
- Drafting and checking export paperwork, including EAD’s, ATR’s and certificates of origin and on occasion, creating manual paper work for shipments to BTC/BTL

**Targets**:

- Delivering on department SLA - 24 hour response for all sales orders and enquiries
- Monitor monthly forecast figures, order entry and correctly channelling enquiries, raising NPI tickets and confirming lead times
- Delivering customer satisfaction and feedback to the business on ways to improve
- Weekly reviews and updates of sales logs accurately for audit purposes
- Attend monthly product training sessions and complete product matrix
- Audit intercompany orders for accuracy

**Your skills & experience**
- Good understanding of Microsoft Office, i.e. Excel, Word, Teams and Outlook
- Previous experience in a similar role, including export documentation
- Knowledge of overseas shipping procedures - INCO terms, COO
- Attention to detail and proven problem-solving abilities to enable confidence in communicating in writing and verbally to internal and external stakeholders
- Excellent communication skills

**Your Package & Perks**
- Highly-competitive and negotiable salary
- Flexible working hours
- 24 days holiday, plus Bank Holidays
- Employee Assistance Programme
- Training, development and support
- Workplace Pension Scheme
- Private Healthcare Scheme available
- Working from home available
- Cycle to Work Scheme
- Informal dress code
- Onsite modern gym

**We’re Innovative**

We’re in our 30th year here at Innovative Technology, where we now have 10 offices on five continents and employ around 400 people, with almost 200 based from our state-of-the-art R&D hub and global head office in Oldham, Manchester.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry leading technology keeping us atthe forefront of our sector. Our new Innovative Artificial Intelligence products are independently verified as being truly market leading and will take the company into new and exciting market sectors over years to come.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve seen significant growth, received Investors in People accreditation and won numerous domestic and international awards, whilst offering outstanding career opportunities. You’llfind us on the edge of the Pennines and less than half an hour from central Manchester.

**What next?**

If you’re an experienced **Sales Support Administrator** and want to join our award-winning team, working on the latest cutting-edge technology we want to hear from you.

**A better way...**Through our people, drive and commitment we push boundaries to deliver innovative products and services.