Service Coordinator

14 hours ago

Gateshead, United Kingdom Ascendant Lifts Ltd Full time

**Job Title**: Service Co-ordinator
- **Supervised by**: Regional Operations Manager
- **Supervising**: none at present
- **Location** - Local to Gateshead or easily commutable too

**Purpose**:

- To provide support as necessary to the Regional Operations Manager.
- To ensure services are followed up and executed with clear precise communication to the customer.
- Support in providing information for the Senior Service Coordinator and Operations Manager to carry out pre and post reviews.
- Liaison with the operations team from engineer to Regional Operations manager.
- Covering other team members for annual leave and sickness
- Provide admin support for the Senior Service Coordinator for compliance and reporting.
- Closing all completed Repairs jobs and prepare invoices to be approved by the accounts team.
- To have working knowledge on all Ascendant internal systems
- Verify that the correct paperwork is uploaded onto the system and in a timely manner.
- Preparing and distributing various written and statistical reports to provide analytical support to the management team.
- Proactively trigger escalations when necessary
- Assisting with procurement and raising orders when necessary
- Proactively communicate progress to all stakeholders (ETA, outstanding works etc.)
- Maintain the Service Management System in real time.
- On request, this position can be assigned with other duties and responsibilities.
- Accountable for the delivery of repair works
- Prepares the overall repair program and resource planning.
- Responsible for maintaining repairs documentation.
- Updates information to company management systems.
- Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.
- Customer and Sub-contractor Relationship management
- Develops and maintains a cordial and professional relationship with the sub-contractors.

**Education and Experience**:

- Competent with all appropriate Microsoft software apps
- 3 years’ experience minimum in a similar role desirable
- Confident communicator
- Good numeral skills
- Passionate about providing excellent customer service.
- Fluent in the English language

**Personal Skills and Qualities**:

- Customer focused and service orientated.
- Outcome orientated with the ability to plan and control.
- Professional
- Team Player
- Sense of urgency with the ability to stay calm.
- Takes ownership and the ability to get things done unsupervised.
- Flexible and adaptable
- Being able to manage a number of requests and situations at one time.
- Strong communication skills combined with a proactive “can do” attitude.
- Someone who aspires to have a career

**Job Types**: Full-time, Permanent

Pay: £18,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: SCo/05/24/SLKC

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