After Sales Customer Support Agent

8 hours ago

Macclesfield, United Kingdom Superbike Factory Full time

Job Introduction
**Aftersales Customer Support Agent - Handle Complaints with Care, Keep Customers for Life**

Location: SuperBike Factory, Macclesfield

**Salary**: £27,000 per year
Full-Time | 40 hours/week (including some weekend working)

At SuperBike Factory, we know that great service doesn’t end when the bike leaves the showroom. We’re looking for an **Aftersales Customer Support Agent** to join our busy team in Macclesfield. If you’re confident on the phone, thrive under pressure, and can turn challenges into positive outcomes, this could be the perfect role for you.

**Who We Are**:
SuperBike Factory is **Europe’s largest used motorcycle retailer**, with over **3,000 bikes in stock** and six sites across the UK. Since 2010, we’ve grown fast—now employing over 300 people—and continue to expand. Our aftersales team plays a key role in keeping customers happy and ensuring every bike owner feels supported long after their purchase.

**What You’ll Be Doing**:

- ** Owning the Customer Journey**: Take responsibility for post-sale enquiries, complaints, and issues—seeing each one through to resolution.
- ** Complaint Resolution**: Resolve customer concerns with confidence and empathy, keeping them informed throughout the process.
- ** Troubleshooting & Support**: Answer questions, address delivery or workshop concerns, and guide customers to solutions.
- ** Cross-Department Collaboration**: Work closely with Sales, Delivery, Workshop, and Compliance teams to ensure well-informed, accurate resolutions.

**What We’re Looking For**:
**Essential**:

- Proven experience in complaints handling or aftersales support, ideally in a fast-paced call centre environment.
- Strong written and verbal communication skills—professional and calm under pressure.
- Resilience and empathy, with a solutions-focused mindset.
- Ownership mentality—you see issues through from start to finish.

**What You Can Expect**:

- A fast-paced, customer-centric, call centre environment.
- A supportive team with the tools, training, and guidance you need to succeed.
- The chance to make a real difference—your work directly impacts customer satisfaction, loyalty, and reviews.

**Benefits**:

- Netflix Membership
- Gymflex Benefit
- Group Life Assurance
- 15% Staff Discount on Accessories
- Staff Discounts on Bikes
- Cycle to Work Scheme
- Wellbeing Support: Bereavement, critical illness, legal advice, fitness & nutrition plans, physiotherapy, mental health consultations
- 24/7 Access to an Employee Doctor Helpline
- Enhanced Maternity/Paternity Leave and Enhanced Sickness Pay

**_ NB. Employment credit searches will not affect your credit rating.**_

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