Weekend Customer Service Agent

2 weeks ago

Macclesfield, United Kingdom Metro Rod Newport, Hereford, & Gloucester Full time

Join to apply for the Weekend Customer Service Agent role at Metro Rod Newport, Hereford, & Gloucester What does it entail? Providing a first‑class customer experience for National, Regional, Local and Domestic customers. Acting as the first line response to orders, enquiries, questions and complaints, troubleshooting problems and providing detailed information to clients in a timely manner (both inbound and outbound contacts). Updating and maintaining comprehensive and fit‑for‑purpose information in the relevant system. Collaborating with other Advisors to ensure information relating to clients is accurately captured and maintained. Learning and adhering to multiple service level agreements for all clients. Escalating any issues that cannot be resolved to a more senior manager to ensure customer satisfaction. What do we look for? Exceptional customer service skills. Experience within a phone‑based customer service/call‑centre role. Ability to follow processes and procedures. Strong eye for detail. Resilience. Proactive approach – able to look at the bigger picture. Adaptability – able to think on your feet. Strong work ethic. Minimum of 2 weekends per month in the office. What do you get? Up to 25 days annual leave (pro‑rata) – plus bank holidays. Royal London, Company Pension. Group Life Assurance. Additional Paid Leave / Special Leave. Cycle to Work Scheme. Company Events. Laptop / Company Mobile. Hybrid Working / occasional homeworking. Travel subsidy / mileage. Free Eye Tests / Subsidy for Glasses. Electric Car Charging Points. Free Standard Parking. Employee Assistance Programme. Occupational Health Support. Employee Discounts Platform – Sodexo. Shift Patterns (Alternate On a Weekly Basis) 07:00‑15:30 08:00‑16:30 08:30‑17:00 09:30‑18:00 10:30‑19:00 Seniority level Entry level Employment type Full‑time Job function Other Referrals increase your chances of interviewing at Metro Rod Newport, Hereford, & Gloucester by 2×. #J-18808-Ljbffr

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