College Liaison Officer

The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.

The College Liaison Officer will provide a professional, positive, efficient, and comprehensive customer experience for all users of the Fire Service College (FSC), ensuring safe use of the site and facilities.
You will be responsible for working with the external clients who use our Incident Ground at the college to conduct their own training. The role holder will ensure third party site users adhere to the FSC policies and procedures to deliver safe and compliant training.
This multifaceted role will require working flexible hours, some of which are unsociable including a need for evenings, nights and weekends. The expectation of the role holder it to chaperone, assist and monitor our venue hire clients and ensure that all activities on the incident ground are done in a safe and controlled manner.

**What you will be doing**:

- Supporting instructional staff to provide excellent customer service to our training delegates ensuring their needs are met.
- Being the link between The Fire Service College and clients and international delegates when they are using the site
- Providing support to the department and assisting in any daily tasks required to support the management and organisation of the FSC.
- Following the Health & Safety Policy for the FSC and ensure that venue hire contractors comply
- Ensuring safe practices and risk assessments are being followed within the grounds of the FSC.
- Making sure any accidents and near misses are dealt with correctly and recoded within the safety management system.
- Ensuring that other employees or persons using the FSC premises are not at risk from the venue hire contractor’s works.
- Carrying out building safety inspections and ensuring that equipment and vehicles are used correctly whilst on FSC grounds.

**What we are looking for**:

- Ability to work flexible hours which may include day, evening, night or weekends depending upon need.
- Possesses a good level of general IT literacy.
- Experience or knowledge of undertaking or monitoring of health and safety activities and practices to ensure compliance within a fire and rescue sector would be beneficial
- Provision of consistently high standards of customer service
- Experience of working in a constantly evolving workplace environment
- Valid driving license
- Has experience of working in a training environment or worked in the Fire Service - beneficial
- Experience of conducting/writing risk assessments - beneficial

**About Fire Service College**:
The Fire Service College is a leading organisation for fire prevention and protection and response, providing assessed, accredited and assured fire and multi-service training for emergency service professionals globally.

**What’s in it for you?**
- Offering a salary of up to £24,000
- **23 **days’ holiday **(rising to 27)** with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to upskill and gain further qualifications
- Subsidised canteen, bar and gym facilities onsite
- Free parking onsite

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site gym

**Experience**:

- monitoring of health and safety activities and practices: 1 year (required)
- firefighting: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: 10099813