Service Call Planner
4 days ago
An urgent hire needed for a Service Call Planner working for a fantastic manufacturer within the hospitality and retail industry, based in Milton Keynes
Working in a friendly team of 4, reporting to a Team Leader you will be supporting with the allocation of work for field-based and Service & Installation Technicians. Responsible for one region where you deliver excellent customer service to clients and technicians.
If you enjoy a fast paced role and being a total organiser then this role would be ideal.
**Your day will look like this**:
- Allocating daily the jobs for the technicians
- Planning installations within 3 days
- Providing internal and customer updates with accurate response times
- Follow up calls to establish if further work is required
- Maintain up to date customer information on SAP
- Advise on any delays or the job status
**Person Specification**:
- Want to deliver an excellent customer service
- A background in scheduling or planning - ideally two years
- Good knowledge of the UK
- Work to tight deadlines
- Raise escalations where needed
- A team player and a problem solver
**Your benefits will include**:
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- Free Parking
- Free Tea and Coffee
Your working hours will be Monday to Friday 8.30am until 5pm. 3 days in office, 2 days from home after training/induction period.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Milton Keynes
Reference ID: 48001
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