Nhs 111 Call Handler

**NHS 111 Call Handler Full Time**

**Looking for more than just another job?**

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

**Important information**:

- This is an _office-based_ position at our Milton Keynes location — remote or home working is not available.
- This role is **not eligible for visa sponsorship**.
- Fixed part-time rotas are available based on current service needs (see attached).
- We’re currently welcoming new team members for our upcoming training courses in **December, January and February**.
- **Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment.**_

**Why work for SCAS?**

**All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £17.26 per hour)**

**All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.61 per hour)**

**Benefits we offer**:

- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest)
- Free car parking.
- Employee assistance programme]
- *Annual Salary advertised is based on full time working hours

**The Recruitment Process**
- Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
- Interview - an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

**Qualifications and Training**

**Essential**:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

**Desirable**:
NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

**Knowledge and Experience**

**Essential**:
Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

**Desirable**:
Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

**Disability support**

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

**Person specification**

**Qualifications**

Essential criteria
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable criteria
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience

**Knowledge**

Essential criteria
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using computerised systems
- Experience of using a telephone as a regular means of communication in a work environment

Desirable criteria
- Experience in a call centre e