Nhs 111 Health Advisor

Are you looking to make a real difference to patients, our community and want a job where you will work with supportive colleagues?

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?

We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly, and hardworking team based in Wincester.

We are currently recruiting for NHS 111 Health Advisor (Call Handler) part-time roles at 18 & 24 hours per week, offering a great basic salary of £21,730 (for full time/37.5 hours).
- Plus we are now offering a generous recruitment and retention bonus.

A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.

An extra £300 bonus will be paid when you’ve been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).

A further £700 bonus will be paid when you’ve completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).

(The bonuses above are for full-time contracts and those on part-time contracts will receive a percentage of the maximum bonus e.g. for a 24 hour per week contract the first bonus would be £128. The second bonus would be £192. The final bonus would be £448).

The Role

As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance. No two calls are the same.

This is a challenging, busy, and rewarding job and every day you will be making an impact on other people’s lives. This is an office-based role and you will be working in a fast-paced and dynamic environment.

We provide comprehensive training to prepare you for the role and maintain ongoing support for all our 111 Health Advisors, ensuring they have knowledge, skills and support they need to provide the best care to our patients.

Upon successfully completing training, you will also be eligible for enhanced shift bonuses depending on the hours you work.

For all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday, you will earn a shift bonus of approximately £14 per hour. For Sundays and Public Holidays, you will earn a shift bonus of approximately £17.60 per hour.

**Benefits we offer**:

- Expert training and support from our dedicated in-house education team.
- A nationally recognized qualification in NHS Pathways.
- Holiday entitlement is 27 days plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

**Benefits we offer**:

- Expert training and support from our dedicated in-house education team.
- A nationally recognized qualification in NHS Pathways.
- Holiday entitlement is 27 days plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

The Recruitment Process

2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

**We are looking for people who can demonstrate**:

- Great customer services experience that involves talking to people and helping them
- Good communication skills (written and verbal)
- Basic computer literacy (full systems training will be given)

Further information and videos about becoming a 111 Health Advisor Call Handler can be found on our SCAS website.

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

The Recruitment Process

2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview