New Business Coordinator

6 days ago

St Albans, United Kingdom Amthal Fire & Security Ltd Full time

_**ROLE OVERVIEW**_

An exciting opportunity for an ambitious coordinator who is looking to become part of an ambitious and growing business. You will be joining our established and successful organisation to become a valued member of our operations team. The role utilises the latest SaaS software and requires continues two-way communication with customers, engineers and subcontractors to ensure an unrivalled customer experience is provided to our new business customers. The position requires high levels of self-motivation, a highly organised individual who operates with integrity and dedication. In return we are committed to empowering and developing exceptional talent, maintaining our friendly and supportive environment to ensure we get it right first time every time.
- **DUTIES & RESPONSIBILITIES**_
- Communicate and build relationships with new and existing subcontractors to request quotations and book works in accordingly
- Schedule works for technicians and subcontractors and coordinate them to ensure that they comply with specifications to meet financial and operational targets
- Communicate with all clients providing a seamless customer experience. This includes booking in works and updating them on projects
- Liaise with the supply chain team to ensure all equipment is organised for all projects on time and within the financial targets
- Complete O&M Manuals on completion of projects
- Complete Project RAM’s pre project
- Complete background administration work to ensure the projects are coordinated correctly
- Communicate and Liaise with the sales account managers and assist with any queries they may have on their projects
- Administrating job reports & paperwork from field technicians
- Working closely within the installation team to coordinate and manage all resources efficiently
- To be able to provide cover to colleagues in the operations department when the need arises
- Quoting small works following reports based around new business takeovers and recommendations

**SKILLS, COMPETENCIES & ATTRIBUTES**
- ensuring the customer journey is seamless throughout
- Excellent verbal communication skills
- Positive, proactive and customer focused attitude
- To be a committed team member
- An ability to manage and prioritize your workload in a fast-paced environment
- A logical approach to your work
- Confidence in working with a variety of internal systems and willingness to learn new systems
- Operate with independence and integrity
- Being able to use your own initiative when completing day to day tasks
- Good spoken & written English
- Excellent time management skills enabling to meet all set deadlines
- To be a part of growing a sustainable dynamic business
- Excellent geographical knowledge for scheduling purposes

**EXPERIENCE**
- Comfortable using all Microsoft Office programs.
- You will be able to deliver an unrivalled quality customer experience
- A clear understanding of developing & managing a busy workforce of technicians
- Highly organised
- Experience in an office-based environment
- Co-ordination and Organising of teams & individuals

**Salary**: From £25,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Coordination and Organising of teams & individuals: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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