Junior Customer Care Associate
6 days ago
**Job Overview**
As a **Junior Customer Care Associate**, you will play a vital role in ensuring outstanding customer experiences while supporting sales and marketing efforts. You will engage with customers directly, answer inquiries, provide product information, and resolve any concerns, all while maintaining a high level of professionalism and brand representation. This is an excellent opportunity to develop strong customer service and communication skills in a fast-paced, people-focused environment.
**Key Responsibilities**
- Engage with customers face-to-face at promotional events, retail locations, and direct marketing campaigns.
- Provide exceptional customer service by answering inquiries, offering product knowledge, and assisting with purchases.
- Build strong relationships with customers to ensure satisfaction and brand loyalty.
- Handle customer concerns and complaints professionally, providing effective solutions.
- Work closely with the sales and marketing teams to support promotional activities.
- Maintain accurate records of customer interactions and feedback.
- Stay up to date with product offerings, promotions, and industry trends.
- Participate in training sessions to enhance customer service and communication skills.
**What We’re Looking For**
- A friendly, approachable, and customer-focused personality.
- Strong communication and interpersonal skills.
- A positive attitude and willingness to learn.
- The ability to work both independently and as part of a team.
- A problem-solving mindset with a proactive approach to customer interactions.
- No prior experience required - full training will be provided
**What We Offer**
- Comprehensive training and mentorship from experienced professionals.
- Opportunities for career progression into leadership and management roles.
- A fun, energetic, and supportive team environment.
- Regular incentives, team events, and travel opportunities.
**How to Apply**
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Merseyside, L18 1DG (required)
Work Location: In person
Application deadline: 23/02/2025
Expected start date: 24/02/2025
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