Customer Operations Team Leader

2 weeks ago

Sunderland, United Kingdom Pentland Brands Full time

30 July 2024
**Job ID**: 2003
Customer Operations
Sunderland
Reporting into the Customer Operations Manager, the Customer Operations Team Leader is responsible for managing a team of Customer Operations Executives to service a portfolio of accounts and brand(s) within the DACH channel whilst ensuring that an optimal level of support is given to internal stakeholders and our customers.
**About the role**:
Drive exemplary service within Pentland Brands.
Collaborate with Key Strategic International Partners.
Manage a team of Customer Operations Executives.
Oversee order placement, stock allocation, logistics, and distribution.
Handle orderbook management and fulfillment.
Track and satisfy in-season order requests.
Manage cancellations, returns, and export documentation.
Provide up-to-date sales and order book information.
Communicate changes to customer orders.
Conduct data analysis on order book and supply chain.
Work with Asia merchandising and shipping teams for export deliveries.
Align Salesforce and Pentland Connect across teams.
Align team activities with COPS Annual Game Plan.
Support personal development aligned with Pentland Principles.
**About you**:
Fluent in German; other languages advantageous coupled with a background in customer-focused roles and key account sales support.
Excellent communication and presentation skills.
Experience leading a team or as a high performer in an operational role.
Ability to engage with stakeholders at all levels.
Advanced Excel skills.
Strong reporting and analytical abilities.
Experience interpreting large data sets and reporting.
Experience with cancellations, credits, debits, invoicing, and order processing.
Stock and orderbook management skills.
Management of global accounts, multinational distributors, and retailers.
Preferable knowledge of export procedures and documentation.
Familiarity with online retail/distribution management.
Working knowledge of SAP or similar systems is advantageous.
High attention to detail.
Team player.
Ability to work to deadlines.
**The offer**:
Competitive salary
Hybrid / smart working from Sunderland.
Brand and retail perks
Financial, travel and time out perks
Wellbeing commitment
Who we are
We are Pentland Brands, a global family business that touches the lives of millions through some of the world’s most-loved active and footwear brands. We proudly own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, KangaROOS, and Red or Dead.
Our history is rich and remarkable, filled with stories of family, ambition, and innovation. We lead from the front, creating a legacy of outstanding brands and extraordinary people. We pioneer brands that make life better, that form emotional connections with our consumers, and that keep people on the move. Our brands do good, and we are a positive force taking action for people and the planet.
We celebrate differences and give everyone the freedom to innovate and grow. We believe this is an exceptional place to build brands and careers. We want you to come to work every day excited about what we can achieve together, driven by a clear, single-minded focus on being consumer-centric and relentlessly improving our performance.

  • Customer Service Team Leader

    1 week ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Client Services Team Leader

    1 week ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Customer Team Leader

    6 days ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Broadway House, Sunderland, SR4 8NW - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part-time - Working pattern: Flexible hours including evenings and weekends, to be discussed in the interview - Full training given - You must be aged 18 or over...

  • Customer Team Leader

    2 weeks ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 31 Chiswick Square, Hylton Castle, Sunderland, SR5 3PZ - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 5:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview -...

  • Customer Operations Team Leader

    2 weeks ago

    Sunderland, United Kingdom Pentland Brands Full time

    7 November 2024 **Job ID**: 2111 Customer Operations Fixed Term Contract - Full Time Sunderland We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development....

  • Customer Team Leader

    1 week ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** Location: 1-3 Grangewood Court, Shiney Row, DH4 4RS Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training...

  • Customer Team Leader

    2 weeks ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Whitburn - Mill Lane, Grey Horse Buildings, Elders Walk, Sunderland, SR6 7EL- Pay: £12.10 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview.-...

  • Team Leader

    1 week ago

    Sunderland, United Kingdom Saba Maison De Luxe Full time

    **About us** Saba Maison De Luxe is a small business in Sunderland. We are professional, agile, customer-centric, and our goal is to Saba Maison de Luxe uniquely offers both fine and casual dining serving real food of the Indian culture. Our various menus offer dishes from every corner of India with spices, herbs, textures and flavours. In our massive...

  • Customer Care Team Leader

    1 week ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Care Leader** **Admiral Way, Sunderland** As a Barclays Customer Care Leader, you will lead a highly-engaged team of colleagues, to pioneer an Omni-channel experience in order to achieve great customer outcomes. Your team will be spread across a variety of locations including branches, contact centres and colleagues working from home, and as such...

  • Warehouse Operative

    4 days ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Warehouse Operative**: - **Salary £23,795**: - **Location: Sunderland** Our client is looking for a Warehouse operative to join the production department. To receive & record details of incoming goods, despatch outgoing goods, moving stock and checking stock levels in accordance with company policy and procedures with the aim of providing...